Field Service Engineer - Chemspeed Automation

As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 11,000 employees are working on this permanent challenge, at over 90 locations on all continents.

(Please note this position is a remote based role and we can accept candidates that currently reside in the states of CA, AZ, WA, OR, and CO)

New opportunity for a Field Service Engineer with the Bruker Chemspeed Automation division to perform installation, troubleshooting, preventive maintenance, and application support for complex scientific automation instrumentation at customer sites. This position serves as the Bruker Chemspeed technical ambassador at various customer locations and collaborates with engineering, applications teams, sales, end users to ensure successful deployments and sustained service performance.

Install new or modified Chemspeed automation systems and accessories at customer facilities.
• Perform on site preventive maintenance, calibration, qualification, upgrades, and repairs of Chemspeed instrumentation.
• Diagnose technical problems through in depth troubleshooting and root cause analysis.
• Provide customer training, application support, and remote/on site assistance.
• Document all service activities and maintain accurate system configuration records.
• Collaborate with internal technical teams to improve designs and report field issues.
• Maintain readiness for travel and respond to routine or urgent service calls.
• Represent Bruker professionally and build long term customer relationships.
• Represent Bruker professionally and build long-term customer relationships by serving as a supportive and effective communication link between the customer and company to ensure service satisfaction.
• Actively attend and participate in life science technology and product training.

• B.S. in Physics, Electrical Engineering, Electronics, Biotech, Biology or Chemistry discipline.
• Minimum 3 years Field Service Engineer work experience involving scientific instrumentation, technical support, robotics and automation in a laboratory environment.
• Hands on working knowledge of networked instrumentation, Windows.
• Strong mechanical, electrical, and software troubleshooting skills.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists.
• English fluency with strong oral, reading, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner.
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
• Ability to satisfactorily complete position compliance and training requirements.
• Attend and actively participate in quarterly scientific technical training programs.
• Ability to lift up to 50 lbs., transport equipment and tools in excess of 300 lbs.
• This position requires lifting heavy objects and maneuvering large bulky items.
• This position requires reasonable dexterity to perform manual functions in confined spaces.
• Proven ability to follow safety standards, practices, and codes.
• Ability to travel up to 80%.
• Valid Driver License in good standing, issued by resident state, with reliable transportation.
• U.S. Citizenship or U.S. Permanent Resident status required.
• Maintain a valid passport with flexibility for domestic and international travel.
• May be required to pass security clearance investigation.

At Chemspeed the base salary is part of our total compensation. The estimated salary range for this full-time position is between $80,000 to $95,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, , medical and dental plans, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Chemspeed is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.