Digital Deposit Relationship Banker

Old National Bank has been serving clients and communities since 1834. With over $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Salary Range

The salary range for this position is $18.25/Hr. - $29.75/Hr. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Key Accountabilities

Develop and grow client and prospective client relationship:

Shows a dedication to delivering a superior customer experience with each client regardless of the request.
• Builds strong relationships through creating engagement with clients to understand their complete financial profile and make recommendations for additional products and services.
• Consistently identifies product and service referrals across all bank business lines which benefit our clients ensuring a warm handoff to the appropriate partner.

Achieve Sales and Service Targets:

• Demonstrates a strong support and focus on the goals of the Digital Deposit Team and directs efforts towards meeting them through the use of digital sales techniques.
• Displays the highest level of knowledge and expertise in deposit product and account lifecycle management.
• Educate clients on consumer deposit account products, support the account opening process through online and phone-based applications (based on training/management direction).
• Explain benefits of ancillary product offering to clients and follow-up on opportunities through relationship onboarding efforts.
• Supports the Digital Deposit Team service level goals through balancing deposit, account activities and fielding client chats and calls in queues as assigned.
• Ensure client concerns are resolved and communicated in a timely manner.

Operations Oversight:

• Acquires and maintains knowledge of all regulatory, compliance and company policies and procedures. Attends and completes required compliance training. Performs job responsibilities following all regulatory, compliance and company/Old National Bank policies and procedures.
• Collaborates with the Digital Deposit Team by sharing success stories and ideas, tips and coaching that could improve the effectiveness of the team.
• Develops strong relationships and partnerships with lending bankers, banking center bankers and operational teams.
• Understands competitor bank products/services to explain the advantage of Old National Bank's products and services with our clients.
• Performs account maintenance requested by clients and management within specified authority.
• Meets attendance and scheduling requirements for required shifts including Saturday rotations.
• Performs other duties as assigned.

Key Competencies for Position

Client Leadership:

• Client Leadership - Puts the client at the forefront; continually seeks first-hand client information and perspective and uses this insight to shape one's own behaviors and actions to delight and engage internal and external clients; makes and maintains long-term relationships with clients.

Execution Leadership:

• Drive and Execution - Committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance.
• Planning and Organizing - Ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives.
• Adaptability - Modifies behavior and approach to deal effectively with changing business needs, conditions, work responsibilities and requirements, and client needs; maintains effectiveness when experiencing change.

Culture Leadership:

Communication - Effectively shares information and ideas with individuals and groups; displays self-awareness and self-management, tailors the delivery to the audience, and selects suitable delivery method(s).

Qualifications and Education Requirements

• Ability to cross-sell new and existing bank product and services while providing a superior customer experience through relationship banking.
• 3 to 5 years of sales experience.
• 1-2 years of experience in financial services with a deposit focus preferred.
• Savvy user of mobile/digital solutions.
• Pleasant manner in dealing with bank clients.
• Excellent written and communication skills.
• Ability to work under pressure and multitask.
• Must be self-motivated and goal orientated.
• Team player offering ideas and considerations for the benefit of the division.
• Bachelor's degree in business and/or finance preferred or equivalent work experience.
• Expected to participate in appropriate classes and training as required by management.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!