Senior P&O (HR) Specialist, P&O People Services

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location:Iselin, NJ (While this position is listed in Iselin, NJ, we welcome applicants based in any location with a US DSV office presence.)

Division: Air & Sea
Job Posting Title: Senior P&O Specialist, P&O People Services
Time Type: Full Time

Summary
The Senior P&O (HR) Specialist role will collaborate with People Services colleagues in the development and application of tools, workflows and policies that support customer service and efficiency. This role will support leaders, P&O Business Partners, and employees with subject matter expertise in assigned area, researching market trends for continuous process improvement.

Duties and Responsibilities

• Manage the P&O Helpdesk ticket system, assign and resolve tickets timely and accurately, and ensure timely response from P&O team members
• Identify trends and opportunities to reduce tickets and ways to improve employee experiences
• Manage the onboarding function for the US and Canada
• Provide P&O Business Partners weekly status reports on various functions when escalation is needed
• Receive employee reports from the Customs Compliance Team and research or request from employees their citizenship status and city, state and country of birth
• Manage, prepare and maintain weekly bonded warehouse reports of employees who are authorized to manipulate the inventory of bonded warehouses as required by US Customs
• Process separation agreements, CMS queries, track payment dates and enter payments for reductions in force
• Conduct presentations both in-person and via video calls to train the workforce on various topics, including orientation and processes.
• Track various company policies and documents to ensure completion by all employees.
• Provide training and subject matter expertise to teammates on the various functions within the HR Specialist and HR Assistant roles.
• Manage the security badge system for the Iselin, NJ office
• Research new and updated laws to ensure the company remains in compliance.
• Develop training programs to educate managers and the workforce on various US laws and DSV policies.
• Write new policies and update existing, as laws or company practices change.
• Participate in the background check review team, conducting individualized assessments and determining suitability for employment.
• Crosstrain on all roles withing team and provide backup support when needed
• Continuously monitor processes and recommend improvement and efficiencies.
• Maintain and update data in the HRIS system
• Manage termination process providing required documentation
• Manage unemployment claims including responses, wage audits and hearings
• Process anniversary awards for employees celebrating milestone anniversaries
  Process tuition reimbursement and employee referral bonuses
  Monitor workflows and follow up for timely approvals.
  Participate in special projects and support other areas of P&O Shared Services as needed

Educational Background and Work Experience

• Bachelor's degree in human resources, business or a related field and 2 years' experience working in Human Resources or support function, or equivalent combination of education and work experience.

Required Skills and Competencies

• Strong proficiency in basic MS Office applications, with advanced Excel skills required
• Strong English proficiency (reading, writing, and verbal); knowledge of secondary languages are a plus.
• Experience using a helpdesk ticketing system (Zendesk a plus)
• Experience using HRIS systems (SAP Success Factors or ADP WorkforceNow a plus)
• Intermediate mathematical skills
• Excellent organizational and decision-making skills
• High-energy, enthusiastic and confident human resources professional with excellent communication and relationship building skills
• Possesses a detailed knowledge of human resource best practices
• Self-motivated with strong attention to detail
• Able to multi-task across multiple projects with varying deadlines
• High level of interpersonal and communication skills to handle sensitive and confidential situations and documentation
• Ability to establish priorities and meet deadlines
• Good to excellent spelling, grammar and written communication skills
• Results-oriented
• Must have a high sense of urgency and customer service focus
• Ability to analyze P&O processes and make practical recommendations for improvement
• Must possess an understanding of the business and quickly learn the Company's culture and strategy
• Must be able to deal with ambiguity, cope with change an flexible with shifting priorities

Physical Demands
Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Minimal travel maybe required for this role domestically and internationally, but not anticipated.

Work Environment
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position, the expected base pay is: $62,440.00 - $78,050.00 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

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