Business Process Specialist II

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

JOB SUMMARY

This person will act as the subject matter expert on analyses of economic and business processes to support the reporting and budgeting needs of Peoples and the various field operation departments.

ESSENTIAL DUTIES:

• Oversee, develop, and effectively apply standard methodology, templates, and tools for business process/fiscal performance tracking and reporting.
• Define, develop and automate reports on numerous performance metrics; analyze and recommend data collection process improvements to these metrics; and ensure data integrity as it relates to data collection, reporting, and analytics.
• Work independently with finance and business unit management to prepare, analyze, and develop annual O&M budget; report and maintain fiscal controls after budget development; report on Capital budget status.
• Use statistical methods, process design standards and best practices to assist management in making process change recommendations.
• Develop cost/allocation, cost/benefit programs to support the development of business strategies. Prepare, analyze, and present financial case studies for existing business processes.
• Liaison with IT for the implementation and/or change in automated methods and systems to track workflow and performance.
• Develop and communicate business cases to support process change recommendations.
• Audit existing business processes; identify and analyze areas of inconsistency and process inadequacies; recommend changes to internal process controls and/or standards/specifications in order to create more efficient and economical operations.
• Take leadership role representing Gas Operations when working across departments and cross functional teams in the development and control of PNG business processes.
• Consulting and analysis on the O&M & Capital Budget

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s).

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of company policies, practices, business practices of gas operations.
• Advanced knowledge of Excel, SAP, and operations related software and database systems.
• Process design and statistical analysis skills
• Exceptional analytical skills with ability to extract data from numerous operational systems.
• Strong planning, writing, and data management skills; detail oriented.
• Independent worker/well organized/quick learner
• Exceptional communications skills, including written, verbal, and interpersonal relationships.

EXPERIENCE/EDUCATION REQUIREMENTS

• Minimum of 5 years analytical experience (additional experience may qualify candidates to be brought in at higher level)
• Demonstrated ability to interpret, summarize, and relate complex data and information.
• Demonstrated ability to communicate effectively with all levels internal and external to an organization.
• Bachelor's degree in Business or related field preferred.
• Valid driver's license

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Work conditions are approximately 50% travel frequency to other PNG sites (and/or outside of Pittsburgh for PNG related events).
• Perform sedentary work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
• Physical demands include visual acuity, hearing, communicating, manual dexterity, and repetitive motions.
• Position requires the ability to drive PNG Company vehicles, use computer-related and office equipment.

Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.