Access Strategy Program Manager

At Lucile Packard Children's Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: P140624-2113

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

Reporting to the Director of Access, theprimary purposeof the Program Manager, Access Strategy is to lead the execution of enterprise-wide access strategies by fostering collaboration across community and faculty sites. This role aligns access goals with clinical and strategic priorities, facilitates cross-functional initiatives, and drives the implementation of innovative scheduling and referral solutions. The position ensures that access improvements are consistent, data-driven, scalable, and responsive to the needs of patients and providers across the care continuum.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

*Lead cross-functional access programs, ensuring alignment with enterprise goals and clinical priorities.

*Monitor compliance with access standards across specialties and sites, addressing inconsistencies and driving adherence to established policies.

*Partner with operational leaders, physicians, and consultants to develop and implement innovative scheduling and referral solutions, including self-scheduling and other digital tools.

*Facilitate cross-specialty workgroups and coordinate action plans to standardize processes and improve patient access.

*Use data-driven analysis to identify barriers, evaluate project outcomes, and implement improvements to patient flow and resource utilization.

*Apply program management methodologies to plan, execute, and monitor access improvement projects, ensuring milestones are met on time and within scope.

*Lead change management efforts for access initiatives, including communication, training, and stakeholder engagement.

*Collaborate with vendors and Operational Transformation teams to support organization-wide access improvement initiatives.

*Assess resource allocation and mitigate risks associated with access roadmap, ensuring alignment with enterprise objectives.

*Support the transition of operational responsibilities from practice administrators to a standardized, centralized access management function.

*Other duties as assigned.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in healthcare administration, business, or related field (Master's preferred).

Experience: Minimum 5 years in healthcare operations, preferably ambulatory access or scheduling. Project management experience required.

License/Certification: None required. Epic certified or PMP preferred.

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

* Knowledge of access operations, scheduling workflows, and project & program management methodologies.

*Ability to align access goals with clinical priorities and enterprise objectives.

*Strong interpersonal, negotiation, and conflict resolution skills to influence physicians and operational leaders.

*Skilled in data-driven analysis, identifying operational barriers, and implementing process improvements.

*Ability to lead change management efforts and engage stakeholders at all levels of the organization with a focus on relationship building, leadership and influence.

*Strong written and verbal communication skills for reporting, presenting, and collaborating with diverse teams.

*Ability to operate effectively within a matrixed organization and across multiple specialties and sites.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $53.98 to $71.57

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.