Customer Service Representative

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as an Order Fulfillment Representative at Epiroc!

The Order Fulfillment Representative is the customer relationship expert within the Supply Chain organization responsible for upselling and maximizing customer satisfaction. They are the key point of contact for daily customer business, maintaining strong relationships with existing customers and developing relationships with new customers.

The work environment is representative of what an employee encounters while performing the essential functions of this job within an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Work Type:

Onsite

Principal Responsibilities

• Respond to inquiries about stock balance, pricing, lead time, delivery, parts information, specifications, and availability
• Answer e-mails and Service Cloud cases, occasionally backing up answering telephone calls
• Create quotes, sales orders, return merchandise authorizations (RMAs), proposals, invoices, and new accounts
• Assist in investigating issues relating to inventory, pricing, deliveries, returns, credits and technical issues
• Track incoming shipments and backorders, providing a weekly backorder report to customers with relevant information regarding the status of their orders
• Running a monthly Shipped In Full/On Time (SIFOT) report for customers and providing back pertinent information to sales team
• Attend weekly customer meetings and provide feedback on status of orders
• Always maintain a courteous and professional demeanor and communication with customers and internal staff
• Participate in employee development programs including product and application training, business and personal development opportunities

Personal Characteristics

• Analytical, data driven, comfortable working in Excel for most of the day
• Capable of adjusting approach and workload to meet organizational and customer needs as they shift
• Collaborative mindset with a strong focus on teamwork
• Dedicated to creating meaningful, positive customer experiences, providing timely, attentive, and high-quality service

Education & Experience

• High school diploma or equivalent education is required
• At least three years of experience performing analytical tasks within a supply chain environment.
• Proficiency in MS Office Suite, especially Word, Excel (Moderate to Advanced level) and Outlook
• Exceptional verbal and written communication skills
• Must be self-motivated, detail oriented and highly organized
• Requires reliable in-office attendance five days a week fulfilling a 40-hour work week
• Ability to work On-Call hours per business needs required

Responsible for meeting the objectives of our ISO programs. When there are any questions

regarding these programs they shall be directed to your supervisor/manager or the facility ISO representative. Supervisors and managers are responsible for communicating policy and objectives of ISO programs to their employees.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc's diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at Epiroc.com.