Used Equipment Operations Coordinator

Join the Carolina Cat Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we've supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

The Used Operations Coordinator is responsible for scheduling, directing, and monitoring service work for the Used Equipment department location while maintaining a high level of customer satisfaction.

Essential Functions

• Effectively coordinates WIP daily to meet department goals through prioritization of work and appropriate scheduling of resources.
• Communicates with used coordinators and or sales reps daily regarding scheduling, sale preparing, and repairing of equipment
• Responsible for the initial and final quality inspection of used and rental fleet equipment, including marketing photos.
• Manage and provide daily repair list to branch service personnel along with used coordinators
• Review and approve final work orders, ensuring the proper attachment installation on rental units.
• Improve process of the used attachment inventory including ordering equipment for used equipment.
• Responsible for proper used machine displays at our branch locations.
• Process post sale rework and related customer issues
• Improve lease return or repossession of equipment process with CAT Financial.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• High School diploma or equivalent with 2-year Technical degree preferred
• 2-3 years of mechanical experience
• Acceptable level of safety, rework, productivity in prior roles *Internal Applicants*
• Strong machine operating skills
• Digital computer skills
• Strong attention to detail, organization and communication

Competencies

Systems

• Functional knowledge of key operating systems: DBS, ServiceLink and MDS
• Functional knowledge of critical CAT applications: SIS, ET and Dealer DSN
• Functional knowledge of phone system and ability to manage customers through it
• Functional capability with Microsoft Office suite of applications

Technical

• Functional knowledge of CAT products
• Functional knowledge of key machine systems and components in relation to potential repair requirements
• Ability to read and interpret documents such as safety rules, operating and maintenance
• instructions, and procedure manuals. Ability to write routine reports and correspondence.

Interpersonal

• Ability to develop and maintain healthy relationships with Technicians, Tech Team Leaders and support employees
• Ability to develop and maintain healthy relationships with customers and effectively resolves any service related disputes
• Effectively communicate in various environments and settings through multiple channels

Leadership

• Create safe, positive work environment for employees.
• Ability to solve practical problems and deal with a variety of concrete variables in situations
• where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Business Acumen

• Understanding of interdepartmental relationships and can manage outcomes across departments
• Understanding of financial performance inputs and familiarization with financial definitions (GP, DE, PAD & PBT) is a plus.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

#CarolinaCAT

EEO/AA Employer. All qualified individuals are encouraged to apply.