Mortgage Development Program Manager II

First Tech Federal Credit Union
paid time off, 401(k)
United States, Oregon, Hillsboro
Nov 25, 2025
Description The Mortgage Development Program Manager II designs and delivers training programs that support mortgage origination, compliance, systems, and operational processes. This role leads new-hire training, supports change management for new systems and regulations, and partners with leadership to enhance curriculum and team development. Here's what you can expect from the job and what you need to be successful: Job Duties: Develop and conduct training sessions for new software applications, procedures, products, and compliance requirements, while ensuring full compliance with mortgage industry laws and regulations Administer training for new hires and support in the onboarding process Responsible for change management efforts regarding new mortgage system launches or regulatory changes Responsible for gathering regular feedback from the mortgage team to help create solutions to increase operational efficiencies that meet both department and credit union goals Provide feedback regarding the effectiveness of training and individual employee results, job performance concerns, and future learning plans Ensure internal communications and learnings are available and or delivered in a timely and effective manner Assist teams with fast adoption of new strategies, systems, and/or processes Acts as a subject matter expert for all mortgage systems Partner with management to gain knowledge of training scenarios, and facilitate a variety of training courses to support the further development of the training curriculum Essential Skills: Minimum 3 years' experience supporting mortgage lending products and services, with organizational development, change management and training/development experience preferred Ability to create and deliver engaging presentations tailored to diverse audiences Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines and deliver high quality results in a fast paced fluid environment Ability to successfully drive projects, processes and change management concepts in a dynamic and complex operating environment Demonstrated strong skills in problem solving Strong communication, listening, and facilitation skills with ability to balance multiple perspectives and develop effective solutions Demonstrate proficiency in systems, demonstrations, presentations, and verbal and written communications Creative ability to design compelling visual graphics Working knowledge of Microsoft Office Suite Minimum Education: High School Diploma; Bachelor's Degree preferred Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR: $80,000 to 97,000 annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! *First Tech is not currently offering Visa sponsorship or transfer for this position* #FT123 #LI-MG1