Program Support Assistant I, Participant Care Mentor

Applications due by November 28, 2025

Goodwill of Colorado

Job Description

Pay: $17/hour

This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday-Friday 7:30am-4pm

Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate.

JOB SUMMARY:

The Program Support Assistant I, Participant Care Mentor provides care to clients and administrative support to our Day Program serving participants with intellectual and developmental disabilities.

ESSENTIAL FUNCTIONS:

Client Care:

• The Participant Care Mentor is a dynamic member of our Day Program team, assisting in the implementation of individualized plans by providing positive assistance and guidance. The Participant Care Mentor active in participant activities of daily living during day program, such as client arrival and departure, participant schedules, supervision levels, protocols, community outings, and ensuring safety throughout the facility and in the community.
• The Participant Care Mentor demonstrates empathy and concern for individuals with developmental and physical disabilities and has a passion for working to maximize their independence and growth.

Administrative Support - Processing, Tracking, and Reporting:

• The Participant Care Mentor performs administrative clerical duties including, but not limited to, accurate and timely documentation of client goals and behaviors (if applicable) in their daily log notes entries.

Relationship Management:

• The Participant Care Mentor responds to special requests, shows flexibility, professional attitude, and communication, deals calmly with non-routine situations, and works cooperatively and effectively within a Team. The Participant Care Mentor interacts effectively and professionally with care givers, community agencies, stakeholders, and clients as representatives of Goodwill of Colorado.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High School diploma or equivalent is preferred.

Experience:

• Clerical, computer, and customer service experience is preferred. Proficiency in computer use (Microsoft products, Email, etc.) and typing 30 wpm accurately is preferred.

Other:

• The Participant Care Mentor works independently and cooperatively in a dynamic team environment.
• The Participant Care Mentor demonstrates skills in organization, follow-through, flexibility, multitasking, and meeting required deadlines.
• Maintaining acceptable work standards in all areas including attendance/punctuality and performing all other duties as assigned.
• *Specific background requirements are required per contract, see Background Check Requirements for more information.

BACKGROUND CHECK REQUIREMENTS:

Pursuant to C.R.S. *27-90-111 and CDHS Policy VI-2.4, any independent contractor, and its agent(s), who is designated by the Executive Director or the Executive Director's designee to be a contracting employee under C.R.S. *27-90-111, who has direct contact with vulnerable persons in a state-operated facility, or who provides state-funded services that involve direct contact with vulnerable persons in the vulnerable person's home or residence, shall:

1. submit to a criminal background check, and

2. report any arrests, charges, or summonses for any disqualifying offense as specified by C.R.S. *27-90-111 to the State.

Any Contractor or its agent(s), who does not comply with C.R.S. *27-90-111 and DHS Policy VI-2.4, may, at the sole discretion of the State, be suspended or terminated.

*Per the Colorado Revised Statutes 2016; Title 27- Behavioral Health: 27-90-111: Employment of personnel - screening of applicants - disqualifications from employment:

• (4) Prior to the department's permanent employment of a person in a position that would require that person to have direct contact with any vulnerable person, the executive director or any division head of the department shall make an inquiry to the director of the Colorado bureau of investigation to ascertain whether the person has a criminal history. The person's employment shall be conditional upon a satisfactory criminal background check. Any criminal background check conducted pursuant to this subsection (4) shall include but need not be limited to arrests, conviction records, and the disposition of any criminal charges. The department shall require the person to have his or her fingerprints taken by a local law enforcement agency. The local law enforcement agency shall forward those fingerprints to the Colorado bureau of investigation for the purpose of fingerprint processing utilizing the files and records of the Colorado bureau of investigation and the federal bureau of investigation. The department shall pay for the costs of criminal background checks conducted pursuant to this section out of existing appropriations.

*Per Contract C2016-0024 - Colorado Springs School District 11: C.32 BACKGROUND CHECKS OF EMPLOYEES:

• Provider shall ensure that all assigned staff have undergone background checks with the Colorado Bureau of Investigation, and have been fingerprinted and are approved to work with children. The CDE is clear in its requirements and intent that the Provider is required to ensure all its employees (and/or subcontractors) who will interact with students will be fingerprinted and background checked pursuant to CDE licensure procedures. The District relies on the Provider to properly utilize the data it receives from background investigations and fingerprinting, and expects the Provider to use that information in its decisions to hire staff to provide services under this agreement The Provider is also responsible for informing the District if any negative information surfaces that may be detrimental to the conduct and performance under this agreement.

a) The Contractor shall not utilize, in the performance of this contract, any laborer or employee who has been convicted of a violent crime or a crime of such nature (i.e. child related offenses) as to categorize the person as being unsuitable for working around school children, or has engaged in such conduct, in the last five years, as to be similarly categorized. Suitability shall be determined by performance of security/background checks (as are necessary in light of the potential of contact with District students, staff, property, or sensitive records maintained at District sites) by the contractor on all laborers and employees utilized in the performance of the work.

b) When there is reasonable doubt regarding a particular person's suitability, a request may be made through the District Contracting Officer for an approval/opinion prior to the individual beginning work. The Contractor shall submit copies of all security/background checks performed within twenty four (24) hours of a request by the District for such information. The District may request copies of these security/background checks up to twelve (12) months after completion of the specific project (site work). Failure to complete or submit any required security/background check requested by the District. may result in immediate cancellation of work in process and/or removal from the active vendor and Offerers list for up to one year.

c) The Contractor, Its laborers and employees shall not fraternize or otherwise communicate with the students except in cases of safety and like necessities.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 393 - Program Support Assistant I, Participant Care Mentor

Dept Number: Varies - Integration and Employment Operations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - OCCASSIONALY

Moderate: 15-44 lbs - OCCASSIONALY

Light: 14 lbs & under - CONTINOUSLY

CARRYING:

Heavy: 45 lbs & over - OCCASSIONALY

Moderate: 15-44 lbs - OCCASSIONALY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - CONTINOUSLY

REACHING:

Above Shoulder - CONTINOUSLY

At Shoulder - CONTINOUSLY

Below Shoulder - CONTINOUSLY

TWISTING - CONTINOUSLY

BENDING - CONTINOUSLY

KNEELING/CRAWLING - FREQUENTLY

SQUAT - FREQUENTLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - CONTINOUSLY

Fine Manipulation - CONTINOUSLY

Repetitive Movements - CONTINOUSLY

WALKING - CONTINUOUSLY

STANDING - CONTINUOUSLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe -