Operations Supervisor - Call Center

Telligen
United States, Iowa, West Des Moines
1776 West Lakes Parkway (Show on map)
Nov 24, 2025
The Operations Supervisor is responsible for oversight of client/customer operations in a call center environment. The incumbent will also serve as a resource to the management team through involvement in client implementations and performance expectations. This role is a hybrid position, requiring your presence in our West Des Moines office two times per week. Essential Functions You will oversee and ensure performance measures are met by evaluating client and staff performance outcomes. These measures include but are not limited to oversight for staff scheduling, improving customer service levels, analyzing productivity and operational reports. You will ensure objectives are met timely and accurately according to contractual and company requirements. You will select, develop, and manage employees to achieve individual, team, and organizational success. You will ensure employee accountability through routine observation, performance measurement, and performance feedback. You will fulfill the Telligen Management Philosophy that "Managers coach, engage, and support our people to achieve results". You will work closely with management team members to ensure cost effective methods are in place and make recommendations to leadership for changes to improve efficiencies and reduce costs through process changes and automation. You will stay abreast of call center industry trends and make recommendations to leadership for improvements in meeting company strategic goals and objectives. Requirements Two year degree in management or business or related field and/or equivalent training and/or experience in a healthcare environment. 3 years experience in a customer service, scheduling, or health care operations environment. Demonstrated experience in a mentoring and supervisory type role. Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we're seeking talented individuals who share our passion and are ready to take ownership, make an impact and helth shape the future of health. Are you Ready? We're on a mission to transform lives and economies by improving health. Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success. Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are. Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives. Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen! Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.