Retail Shift Leader I - FT - Mt. Pleasant (Six Mile Road)

Summary
Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail center by performing the following duties personally or through supporting team members.
Essential Duties and Responsibilities
*Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)
*Provides amazing customer experiences to all internal and external customers. (ACE Values)
*Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
*Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
*Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
*Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)
*Sorts, prices, and stocks hardline donations for sale according to established expectations.
*Sorts, tags, and stocks softline donations for sale according to established expectations.
*Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
*Accurately records donations, production of merchandise and specified tasks.
*Exceeds established production goals corresponding to role in retail location.
*Maintains clean work environment.
*Demonstrates a mastery of cashier, softline production, and donor services / hardline production roles through evaluation.
*Obtains and maintains forklift and walk-behind stacker certification.
*Obtains and maintains first-aid / CPR / BBP certification.
*Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
*Recognizes when team members need coaching and provides immediate coaching when applicable.
*Issue refunds and resolves customer concerns.
*Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
*Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
*Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager; see Supervisory Responsibilities below.
*Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager
(#485)
in accordance with established guidelines.
* Performs other job-related duties as assigned.
Supervisory Responsibilities
Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager. Carries out leadership responsibilities in accordance with the Agency's policies and procedures. Responsibilities include training team members, planning, assigning, and directing work; addressing concerns and reporting circumstances to the Retail Store Manager or Retail Assistant Store Manager.