HR Client Solutions Associate

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about NYU Langone Hospital-Long Island, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a HR Client Solutions Associate.

In this role, the successful candidate will be responsible providing HR services and solutions support for assigned activities, with a focus on high quality customer support/counsel, accurate and timely support of HR transactions and proactive data analysis to foster and promote a positive employee experience.

Job Responsibilities:

• Provides support and counsel to all employees and managers as it relates to HR servicesand solutions, including Health and Welfare, Retirement, Statutory Benefits, Absence andLeave Management, Time Off Plans, Employee/Manager Self Service, Focusperformance, pre-boarding, general HR and other components of the employee lifecycle. Uses a variety of methods including HR colleagues, departments across theinstitution and other components of the employee life cycle for example. Uses a variety of methods including HR colleagues, other Medical Center departments, internal/externalvendors and system to properly address the needs of HR customers.
• Supports general email/phone lines for specific HR services and solutions activities (MSSSupport and Benefits for example) on a daily basis to assist employee and managers with their questions/needs. This includes "how to", in the moment training and support ofusers as well as formal MSS or other HR system training needed for users.
• Conducts one on one (walk in support), on the spot (MSS user help) and scheduled grouptrainings for HR services and solutions processes and activities. Prepares trainingmaterial as well as training resources for continued use.
• Reviews and processes all related HR services and solutions transactions (MSS, ESSand Benefit enrollment for example), and ensures timely completion ofactivities. Thoroughly reviews transactions/forms for accuracy, completeness and theappropriate approvals. Ensure all appropriate documentation is gathered for the task athand. Works with and educates employees, managers and other HR colleagues toaddress missing/incorrect/conflicting data as well as recurring processing
• issues. Advises the appropriate parties (Benefit Systems, HRIT or MCIT) as technicalissues arise.
• Troubleshoots and researches root cause of how employee data issues occur anddevelop recommended ways to remediate.
• Triage and escalate issues for benefits, MSS Support and understand when to reach outto HRIT and MCIT for issues. Understand why escalations occur and recommend ways toavoid future escalations.
• Participates in special projects as requested, and ensures all assigned tasks arecompleted timely. Reports on status regularly and seeks clarification when necessary.
• Maintains an accurate log of all assigned tasks and inquiries using the Knowledge BaseSystem, properly documenting cases and solutions. Uploads documentation to OnBasesystem as necessary for required activities.
• Addresses all inquiries (email, phone or walk in for example) in a pleasant and courteousmanner. Answers routine inquiries professionally, accurately and completely, and refersnon-routine inquires to appropriate HR colleague. Uses available resources, including HRcolleagues and vendors, to gather additional information and responds to the HRcustomer timely. Contacts others (internal colleagues and vendors) as needed to resolveproblems. Attempts to limit handing-off inquiries to other colleagues/departments, andescalates issues as they arise.
• Surfaces process improvement ideas for how we serve employees and managers basedon the interactions and inquiries handled.
• Helps implement continuous improvement projects, which could include process,procedure and knowledge documentation to enhance how support is delivered.
• Post to SilkRoad, run the union report daily and send to 1199 with CC: to recruiter, sendsout weekly SFS posting, sends RN and NP weekly job posting.
• Pre-boarding tasks to include: scheduling new hire visits, enter appointment into epic &RedCarpet, coordinate visit with immigrations if necessary, roll out RedCarpet, initiatebackground check, verify education (Fax/NSCH), SCR/SEL check, Employmentverification, certification/license verification.
• Onboarding tasks to include: review background check results, meet new hire forprocessing, complete i-9, take new hire picture, copy secondary verifications, scan/uploaddocuments into RedCarpet, have completed filed reviewed for compliance, submit.Inter-boarding: sends ID list to security, answers any questions from managers and newhires.
• Nursing inter-boarding: audit travel nurse files, create tickets for all new hire RNs andtravel nurse for epic training and kids, create new hire sheet for education and ODL, epictraining.
• FGP Acquisitions processing/onboarding
• Performs other duties as assigned

Minimum Qualifications:
To qualify you must have a Two or more years of college and one year of related professional experience, such as HR or administrative operations.
Excellent collaboration, interpersonal and communication skills.
Customer focused ability with an emphasis on the employee/customer experience.
Adaptable to new situations in a rapidly changing, dynamic environment.
Detail oriented.
Proficient in Microsoft Office applications.
Data entry skills including excellent data quality, demonstrating accuracy and attention to detail in work.
Ability to work well in a team environment, seeking the ideas of others and valuing differing perspectives.
Capability to solve problems in a timely manner and take initiative to make processes and programs better.
Ability to handle multiple requests in a timely manner.
General analytical and problem solving skills knowing how to identify when issues need to be escalated.
Demonstrated ability to handle confidential information and maintain objectivity under pressure.

Preferred Qualifications:
Professional in Human Resources (PHR)

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $41,977 - $65,000 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

View Know Your Rights: Workplace discrimination is illegal.