Director, Operations

• Sales Support - Overseeing resources that enable the TAAP sales teams to operate efficiently and effectively across GTM systems and complex commercial processes.
• Process Excellence - Designing and implementing best-in-class processes for critical aspects of the TAAP business leveraging an AI-first mindset to drive efficiency and automation where possible.
• Data/Reporting- Establishing a centralized capability to gather, integrate, and analyze segment commercial and performance data, providing actionable insights to support decision-making and business growth.

This role requires a strategic thinker with strong operational and data expertise, exceptional leadership skills, and the ability to collaborate across multiple functions to deliver scalable solutions.

• Own, optimize, and continuously improve end to end operating processes that support day-to-day TAAP sales execution, establishing clear service levels, controls, and feedback loops to ensure reliability and scale.
• Ensure alignment between operations and broader business objectives - driving scalability, accuracy, and efficiency in workflows.
• Partner with Sales leadership to identify and implement processes that elevate seller and customer experience across the revenue lifecycle.
• Lead the design and execution of initiatives or special projects as needed in response to evolving business needs and workflow gaps for TAAP sales and commercial teams.
• Champion experimentation and adoption of AI and automation for continuous operations improvement and transformation.
• Deliver real-time insights and reporting on sales support demand, capacity and delivery that can be used to optimize day-to-day team focus and efficiency.
• Develop and operationalize best-in-class frameworks and support for new strategic and acquired products, including (but not limited to) product entitlement across disparate systems.
• Serve as a subject-matter expert on TAAP business and sales processes to inform design and support the transition to strategic/future commercial systems.
• Establish a next-gen data and reporting function to support all teams, roles and stakeholders within the segment.
• Deliver actionable insights through best-in-class visual dashboards, reports, and analysis to support business strategic decision-making, performance, and planning.
• Serve as a trusted advisor to segment leadership, providing data-driven recommendations and operational insights.

• Drive end-to-end process alignment across sales, marketing, and customer success to support a seamless and successful customer journey that optimizes sustained revenue growth.

• Build, lead, and develop a high-performing team, actively developing and supporting key talent to optimize delivery against business needs.
• Foster a culture of continuous improvement, accountability, and collaboration in achieving team and business goals.

• 7+ years of progressive experience in operations, sales operations, commercial strategy, or related functions within SaaS or technology-enabled businesses
• 5+ years of people management experience, including building and leading cross-functional teams, setting operating cadences, and developing talent.
• Demonstrated success designing, scaling, and governing enterprise-grade operating processes for commercial organizations; proven ability to drive measurable improvements in efficiency, quality, and outcomes.
• Advanced proficiency in data analytics, visualization, reporting, and BI platforms; experience establishing standardized metrics, dashboards, and data governance for executive decision support.
• Track record of leading AI and automation-enabled transformations in operational workflows.
• Exceptional communication and stakeholder management skills; effective at executive-level influence, change leadership, and cross-functional alignment.
• Bachelor's degree required; MBA or equivalent experience preferred

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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