Manager, IT Governance, Policy, and Standards

Facilities and Business Operations:

The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

The Opportunity:

The Information Technology department within Facilities and Business Operations is seeking to hire a Manager of IT Governance, Policy, and Standards. This leadership role, reporting to the Deputy CIO, will oversee the development and management of UCF's enterprise IT governance framework, ensuring alignment with institutional strategy, operational needs, and compliance requirements.

Classification Title: Manager, Information Technology III

Responsibilities:

Enterprise IT Governance and Strategy

• Develop and oversee the structure and operational processes for IT governance committees and working groups, including defining charters, membership roles, decision-making authority, and escalation protocols.

• Facilitate governance meetings, ensuring accurate documentation of discussions, decisions, and follow-up actions.

• Translate university and IT strategic goals into actionable governance priorities and roadmaps.

• Monitor adherence to the governance framework and regularly report its effectiveness to the Deputy CIO and executive leadership.

Policy and Standards Development

• Lead the full lifecycle of IT policies, standards, and guidelines-from initial drafting through formal approval, communication, and ongoing review.

• Ensure all policies are comprehensive, enforceable, and compliant with applicable federal, state, and institutional regulations (e.g., FERPA, HIPAA, PCI-DSS, Florida statutes).

• Collaborate with the Information Security Office, Legal Counsel, and Internal Audit to embed security and compliance requirements into policy development.

• Establish and manage a formal process for reviewing and approving policy exception requests, ensuring consistent evaluation and risk assessment.

Compliance and Communication

• Design and implement a university-wide communication and awareness strategy to promote understanding of IT policies, standards, and responsibilities.

• Maintain a centralized, version-controlled repository of all official IT governance documentation, ensuring accessibility and accuracy.

• Serve as a subject matter expert to IT and university teams on policy interpretation and compliance best practices.

• Support risk management efforts by ensuring governance frameworks proactively address emerging IT risks.

Minimum Qualifications:

Bachelor's degree and 6 years of relevant experience; or High School Diploma (or equivalent) and 10 years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• 8+ years of progressive experience in IT governance, policy development, compliance, or enterprise IT strategy.

• 2+ years leadership experience in complex and/or unstructured environments, including conflict management, negotiation, and building consensus.

• Exceptional communication and stakeholder engagement skills, with the ability to influence at all levels of the organization.

• Demonstrated experience leading cross-functional governance initiatives in a large, complex organization.

• Experience collaborating with legal, audit, and information security teams to ensure policy alignment and compliance.

• Well-versed in business case development, analysis of alternatives, and communications of program, resource, and operational risks.

• Familiarity with higher education IT environments and governance structures.

• Master's degree in Public Administration, Business, Information Technology, or a related field.

• Experience managing policy exception processes and contributing to enterprise risk management strategies.

• Proficiency in project management and documentation tools used for policy lifecycle and governance tracking.

• Strong understanding of regulatory frameworks such as FERPA, HIPAA, PCI-DSS, and Florida state IT regulations.

• Proven ability to develop and manage policies, standards, and procedures across diverse technical domains.

Special Instructions to the Applicants:

The anticipated salary range for this position is $89,076 to $105,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Position requires a valid class E driver's license. The position may involve driving to various locations on and off campus to conduct University business.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Classification Title: Manager, Information Technology III

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.