Client Services Rep, Westwood Clinical Laboratory

The Westwood Clinical Laboratory is seeking an experienced and customer-focused Client Services Representative to join our team. In this role, you will serve as a key point of contact for internal and external clients, ensuring timely, accurate, and professional support across a wide range of laboratory service needs. Duties include:

* Answer and triage incoming calls, providing prompt assistance and exceptional customer service.

* Respond to inquiries regarding service issues, test information, supplies, and requests for clinical or anatomic pathology reports.

* Manage follow-up on test cancellations and outstanding clinical pathology requests.

* Coordinate the return of consult slides/blocks, and oversee report printing and distribution.

* Maintain and fulfill laboratory supply inventory; process client supply requests.

* Accession molecular and cytogenetic tests.

* Collect billing information for consult cases.

* Prepare professional correspondence, spreadsheets, and documentation.

* Provide back-up support for slide sorting and distribution.

* Assist with photocopying, file maintenance, and incoming/outgoing mail handling.

Salary Range: $34.41/hour - $45.38/hour

* At least 2 - 3 years of Client Services or related experience in a clinical laboratory environment.

* Ability to participate in an on-call rotation.

* High school diploma or equivalent (e.g. GED or HiSET)