Refrigeration Service Superintendent

Job Title: Refrigeration Service Superintendent

Location: Phoenix, AZ

The AMS Group is proud to be part of Dover Food Retail (DFR)- a leading manufacturer and provider of innovative solutions that help customers sell more food, more profitably. As a division of DFR, we leverage deep industry expertise, extensive resources, and a powerful network to deliver high-quality commercial refrigeration products and services.

When you join our team, you step into a rewarding work environment backed by comprehensive Day 1 benefits, including:

• Medical, Dental, and Vision Insurance - plus Prescription Drug Coverage
• Paid Short- and Long-Term Disability, Paid Vacation, and Paid Sick Leave
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 11 Paid Holidays Annually
• Ongoing Education and Training Opportunities
• Tuition Reimbursement
• Overtime Opportunities (based on workload)

We're committed to supporting your growth, well-being, and success-right from the start.

What the Role Involves:

We are seeking a highly skilled Refrigeration Service Superintendent to serve as the first line of technical support for our commercial refrigeration field technicians. This office-based role focuses on providing real-time troubleshooting assistance, verifying job documentation, and offering process support to maximize efficiency and billable revenue. This position will play a critical role in improving first-time-fix rates, capturing missed revenue, and developing technical capabilities within our field service teams.

• Review job notes, photos, billable materials, IVR check-in/out, and verify POs before technicians leave job sites.
• Ensure accurate documentation for billing and customer history.
• Monitor active calls to flag jobs running long and proactively assist technicians.
• Provide real-time troubleshooting guidance to reduce callbacks and speed job completion.
• Mentor and coach junior technicians during live jobs.
• Share best practices to help techs progress toward senior-level proficiency.
• Standardize troubleshooting steps and work order templates.
• Order, track, and follow up on parts and open calls.
• Quote and bid service jobs as needed.
• Help resolve billing disputes and ensure proper revenue capture.
• Conduct customer follow-up calls to confirm satisfaction.

Basic Qualifications:

• High School Diploma or GED
• EPA Certification, EPA 608 minimum types I and II or Universal

• 5+ years of experience as a commercial refrigeration technician (preferred senior-level experience)

The Ideal Candidate:

• Strong troubleshooting skills and ability to guide others through problem resolution.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with attention to detail.
• Ability to work in a fast-paced environment and handle multiple calls simultaneously.
• Proficiency with service dispatch software, work order systems, and remote communication tools.
• Strong mechanical aptitude and the ability to troubleshoot.

• Strong customer service skills and the ability to build relationships with customers.

Why Choose Dover Food Retail?

We believe in a collaborative entrepreneurial spirit and winning through our customers. We value and respect our employees, expecting results through high ethical standards, openness, and trust. Join us to be part of a company that is committed to delivering what it promises and has a reputation for quality.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities who require reasonable accommodations to perform the essential functions of this job are welcome to apply.

Embark on a fulfilling journey with DFR, where your skills are valued, your growth is nurtured, and your achievements are recognized.

Apply today!

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate & Sustainable Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Apply today!

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.