Street Outreach Case Manager

JOB PURPOSE:

The Street Outreach Case Manager, under the general direction of the Program Director/Lead

Case Manager, will build relationships with unaccompanied youth and young adults (ages 24 and

younger) on the streets of the Dallas County area experiencing literal homelessness. The Street

Outreach Case Manager will provide advocacy and connect clients to necessary services, with the

overall focus of fostering long-term housing stability and self-sufficiency.

ESSENTIAL JOB RESPONSIBILITIES:

Connect with and engage with clients and conduct assessments needed to enroll family into Coordinated

Entry System for homeless services.

Connect clients to mental health and substance abuse treatment, and crisis intervention as needed.

Communicate assessments, interventions, and ongoing client contact through timely, thorough record

keeping, contact forms, and verbal communication.

Actively engage with clients on active caseload to ensure they are connected to resources that address

problems underlying the current/recent experience of homelessness.

Advocate for the needs of individual clients as well as for systemic change, whenever needed for the

overall benefit of homeless individuals.

Attends and actively participates in team meetings, demonstrating an ability to prioritize participant

needs and provide needed assessments and services in an ethical manner.

Identify, develop linkages with, and coordinate access to services in the community, and ensure active

follow-up occurs.

Work collaboratively with staff of other community agencies to establish and maintain partnerships that

maximize benefits and resources for Endeavors YHHS Program participants.

Provide crisis intervention for program participants, including crises involving mental health, assessing for

potential danger of participants harming themselves or others, assessing for danger in situations

involving domestic violence, etc.

Complete necessary documentation and tracking of activities, in accordance with all agency and grantor

requirements. Understand and maintain client confidentiality and record-keeping, in accordance with

HUD, Endeavors, and HIPAA privacy practices. Adhere to strict boundaries and professional ethics in the care of others.

Enter data into HMIS and Salesforce systems in a timely and accurate manner.

Demonstrate exceptional customer service in everything you do, by placing the youth and adult, or client

first to support our mission to "Empower people to build better lives for themselves, their families and their

communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor's Degree in Social Work, Sociology, Psychology or related field.

EXPERIENCE: 1+ years of experience in a social service agency, 1+ years in customer service focused

environment. Experience with mental health and/or a homeless population is a plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the

employer's sole discretion.

LICENSES: Driver's License with clear record.

VEHICLE: Must have a reliable form of transportation and proof of insurance.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business

needs dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of

himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.