Sales Support Representative

Infinity by Marvin is a progressive company bringing a new generation of exceptional products to homeowners in need of window and door replacement. From product design to providing replacement education, Infinity puts the homeowner at the center of everything we do. Our products are sold and installed by local partners who specialize in simplifying the replacement experience for homeowners.

As part of the Infinity team, you'll help us continue to raise the bar for the industry-and we'll appreciate and acknowledge your hard work and dedication every step of the way. Infinity by Marvin is proud to be part of The Marvin Companies, a family-owned business with over 100 years of experience in the window and door industry.

The Sales Support Representative ensures that customers receive outstanding support throughout pre-sale and post-sale interactions. This role combines technical expertise with exceptional communication and customer service skills. The ideal candidate demonstrates Infinity's core values through empathy, responsiveness, and innovative thinking to improve the customer experience and business processes.

Assist retail partners with product questions, pricing, quotes, orders, change orders, and Infinity systems.
• Support homeowners with inquiries about product features, locating local dealers, service needs, and warranty registration or claims.
• Collaborate with internal teams and subject matter experts to resolve complex issues and create better solutions.
• Maintain excellent interpersonal skills when interacting with customers and colleagues.
• Follow up regularly on service cases to ensure alignment and resolution.
• Represent user experience in system and process reviews for continuous improvement.
• Work cross-functionally with internal and external teams to support partners.
• Address customer complaints promptly and professionally.
• Track and report customer service and technical support metrics monthly.

• Bachelor's degree, preferred
• 3+ years of customer service experience.
• Construction or building product knowledge preferred.
• Ability to interpret architectural drawings (dimensions, details, etc.).

• Strong verbal, written, and visual communication skills; ability to convey clear, concise messages.
• Excellent interpersonal and relationship-building skills with a service-oriented mindset.
• Ability to anticipate and respond to customer needs quickly and effectively.
• Innovative, solution-focused approach to problem-solving.
• Self-directed, organized, and detail-oriented with strong time management skills.
• Proficiency in Microsoft Word, Excel, Outlook, and Salesforce.

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.