Account Relations Specialist (Hybrid - Austin, TX)

Togetherwork
vision insurance, parental leave, paid holidays, sick time, long term disability, 401(k)
United States, Texas, Austin
Nov 20, 2025
Account Relations Specialist Location: Austin, TX (Hybrid) About Us Togetherwork is a $250M recurring revenue SaaS business with over 33 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs. With our new headquarters on South Congress in Austin, TX, we are entering an exciting phase of growth. We work hard and play hard. We love our customers, we innovate with purpose, and we won't stop until we've delighted every client across the diverse ecosystem we serve. About The Role As an Account Relations Specialist, you'll serve as a trusted partner to our clients - nurturing relationships, resolving challenges, and anticipating their needs with proactive support. Your work ensures a seamless client experience, driving long-term satisfaction, loyalty, and retention. What You'll Do Develop trust and maintain positive relationships with assigned clients. Clearly understand client priorities, goals, and timelines to provide proactive recommendations and support. Educate and train clients during initial onboarding and all subsequent re-setup cycles. Respond to client inquiries and escalate issues when needed. Coordinate with internal teams to deliver client solutions. Document client interactions in CRM tools. What You'll Bring 2-3 years of experience in account management, client relations, or a similar customer-facing role, preferably within a SaaS or technology-driven environment. Excellent written communication and relationship-building skills. Strong organizational and follow-up abilities, including multi-tasking and attention to detail Experience with CRM tools and account tracking. Problem-solving and proactive mindset. Ability to manage multiple client accounts. The Company offers a comprehensive employee benefits program, including: Medical, dental, and vision insurance options 100% Employer paid short/long term disability Basic Life 401(k) option with 100% company match Flexible paid personal/vacation time built on mutual trust and accountability 10 sick days annually 9 company paid holidays 6 weeks paid parental leave Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. Why You'll Love Working Here At Togetherwork, you'll help shape the backbone of a business serving millions of users across dozens of industries. You'll have the opportunity to: Build a new platform organization from scratch and define its culture, systems, and operating model. Lead innovation in AI, payments, and data enablement across a diverse SaaS portfolio. Partner with a highly engaged executive team and influence the long-term technology vision. Drive measurable business impact through platform modernization, scalability, and shared service adoption. Be part of a collaborative, fast-paced culture that values transparency, accountability, and purpose-driven leadership. CCPA Disclosure Notice: Click Here