Patient Representative Coordinator Customer Service Relations

Summary

Job Description:

Seeking Patient Representative Coordinator

Full-time, 5 days/week, 8-hour days, flexible hours, no weekends/holidays

Baptist Health Floyd, Customer Service Relations
Southern Indiana/Louisville, Kentucky area

Serve as a liaison between patient and hospital staff. Assist patients in interpreting hospital policies, procedures, and services, and in obtaining solutions to problems and concerns. Assist staff in gaining awareness of patients'
perceptions of the hospital experience. Assist director in investigating patient concerns and communicating follow up to complainant via phone and written correspondence.

Position/Opportunity Highlights:

• Opportunity to work in a Regional, Non-Profit Hospital

• Opportunity to work with a wide array of patients

• Opportunity to work for an organization that promotes continued education

• Comprehensive evidence-based nursing care

Qualifications:

• Bachelor of Science in Nursing
• Master of Science in Nursing preferred

• Graduate of approved nursing program

• Current Indiana RN license

Baptist Health Floyd is a Pathway to Excellence designated organization.

We offer competitive salaries and excellent benefits. We are conveniently located 10 minutes from downtown Louisville at 1850 State Street, New Albany, IN 47150. EOE.

Work Experience

Education