Office Assistant I, Family Medicine Center at Foulk

ChristianaCare Family Medicine Center at Foulk Road is looking for a Medical Office Assistant I.

Family Medicine Center at Foulk Road is located at 1401 Foulk Road in Wilmington, Delaware. Family Medicine Center at Foulk Road is one of two locations for an academic family medicine practice in Foulk, alongside the Wilmington center. Both centers feature physicians who serve as educators and faculty, allowing resident doctors to participate in patient care. Faculty members actively engage in research and mentorship to promote advanced, compassionate healthcare. The center offers a variety of primary care services enhanced by an on-site pharmacy, diagnostic testing, social services, and wellness and educational programs.

Services include primary care for all age groups, pediatric and teen visits, women's health services, sexually transmitted infection counseling and testing, sports medicine, osteopathic manipulative medicine, behavioral health, joint injections, skin biopsy, minor wound care, LGBTQ comprehensive care, and treatment for substance and alcohol use disorders.

The Medical Office Assistant I key responsibilities include scheduling appointments with consideration of insurance details, greeting patients professionally to collect demographic and financial information, and processing referral information while maintaining patient confidentiality.

Family Medicine at Wilmington Primary Care | ChristianaCare

Work Schedule:

• Monday through Friday from 8am to 4:30pm
• One night a week will be from 8am to 5:30pm

Duties / Responsibilities:
The Medical Office Assistant I key responsibilities include scheduling appointments with consideration of insurance details, greeting patients professionally to collect demographic and financial information, and processing referral information while maintaining patient confidentiality. The Medical Office Assistant I will collect payments according to insurance guidelines, verify coverage, coordinate referrals, and perform daily reconciliation of appointments and payments. The Medical Office Assistant I communication tasks include answering phone calls professionally, relaying messages accurately, and utilizing EMR to communicate with providers and staff. The Medical Office Assistant I ensures timely updates to patients on issues until resolved, facilitates necessary testing and appointments, and prepares medical records by scanning and indexing reports into patient charts. The Medical Office Assistant I is responsible for researching patient issues and providing timely responses, assisting with administrative tasks such as copying and faxing, and adhering to safety protocols while reporting any unsafe conditions. Additional duties may be assigned as required.

Compensation / Benefits:

• Full Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Generous paid time off with annual roll-over and opportunities to cash out.

• 12 weeks paid parental leave.

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Education Requirements:

• High School Graduate or GED required.

• Experience in a medical office setting is preferred but not required.

Strengths and Qualities:

• Attention to detail.

• Adaptability

• Excellent communication skills

• Organization

• Problem-solving

When we lead with love, excellence is inevitable.
#LI-HB1

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/