Case Coordinator

RALLEY FAMILY VISITATION PROG

Full Time

86773BR

Job Summary

Case Coordinators apply the skills and knowledge required for trauma-informed human service delivery, professional visitation service provision, and program and health policies and procedures to resolve a variety of issues related to the delivery of high-quality services at program capacity. Under the general supervision of the Site Supervisor, the position leads referral response, conducts and coordinates program intake and assessment, provides direct services to families, and supports accurate and timely recordkeeping for funding and case purposes. The position oversees shift operations in the absence of the Site Supervisor. May be obtaining hours for licensure or certification in a social work, behavioral health, or counseling field.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

Rally Family Visitation Services is a community program of UCSF Health Saint Francis Hospital championing healthy kids and strong families by fostering healthy parent-child relationships in vulnerable Bay Area families since 1991. In collaboration with the Family Courts of San Francisco, San Mateo, and Marin County, Rally delivers uniquely affordable and multilingual Center-based professional visitation services that keep kids and parents safe and connected during high-risk family system transitions. These include high conflict divorce, separation, or reunifications compounded by concerns about parent interaction, substance use, mental health, sexual abuse, domestic violence, and child abduction. Rally's mission is to promote the safety of children, the safety of adult victims of domestic violence, and equitable access to a neutral space where children in separated families can experience healthy relationships with both parents.

Required Qualifications

• Bachelor Degree in Social Work, Counseling, Psychology, Sociology or related field; experience will be considered in lieu of education
• A minimum of two (2) to four (4) plus years of experience in a human services related field (or years of education in a human services field beyond High School)
• Experience working directly with families experiencing obstacles or in conflict, primarily domestic violence
• Knowledge and understanding of professional visitation service provision, methods, procedures, and standards
• Knowledge of and experience with trauma-informed practices and intake interviews
• Demonstrated knowledge of child development, dynamics of intimate partner violence, presentation of child exposure to domestic violence, and child abuse prevention resources
• Ability to work independently and identify when to escalate issues/situations to Supervisor(s)
• Excellent verbal, written and interpersonal communication skills in English
• Experience working with children and/or families from diverse backgrounds
• Knowledge of conflict de-escalation, conflict resolution, and limit setting techniques
• Assessment, problem-solving and critical-thinking skills
• Ability to work in a collaborative manner with a diverse client group
• Strong PC knowledge and typing skills

Preferred Qualifications

• Master's Degree
• Database knowledge and experience
• Experience providing warm hand-offs and/or resource referrals
• Experience with case management and/or social work
• Fluency in a second language preferred, particularly Bilingual/Bicultural Spanish or Chinese (Cantonese/Mandarin)

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Health

Job Code and Payroll Title

004458 BEH HEALTH COUNSELOR 2 HX

Job Category

Allied Health, Social Work and Psychology

Bargaining Unit

University Professional and Technical Employees - Health Care Professionals Unit (UPTE-HX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

St. Francis

Shift

Days, Evenings, Weekends, Variable

Shift Length

8 Hours

Additional Shift Details

Work Days: Variable, Weekdays, Saturdays