Customer Service Representative

Altium Packaging
tuition reimbursement, 401(k)
United States, California, San Francisco
Jan 08, 2026
Location Address: 123 Main St, Anycity, California 12345 Work Shift: 8hr-1st Shift (United States of America) We are looking to add a Customer Service Representative to our team. This person can sit anywhere in the U.S. as long as it is close to one of our plants. This will be a hybrid role, onsite 2-3 days a week at one of our plants and will work PST hours. This person will respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. They will resolve routine and basic problems and communicates solution or requested information to the customer. They will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. This representative may utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager. This person can sit anywhere in the U.S. as long as it is close to one of our plants. This will be a hybrid role, onsite 2-3 days a week at one of our plants and will work PST hours. Monitor the blow mold machines to ensure quality of product and its processing Order entry & maintenance Shipping verification Pricing verification Input customer feedback into the Quality Database & Customer Feedback Database Assist with customer inventory management Manage customer owned inventory (labels, corrugate, etc.) Manage customer specific finished goods Assist with the management of obsolete inventory Assist with accounts receivables Maintenance of manual BOL Invoicing verification Sample shipments Mail marketing information (brochures) Generate and distribute customer-required reports (inventory, volume, etc.) Assist with Credit Memos when needed Maintain customer files Reasonable mandatory overtime may be required due to business needs. Qualifications: Prior manufacturing experience is desired Two years prior customer service experience is required An AS degree is preferred Knowledge of MS Office is required Targeted Pay Rate: $24.00 *Altium Packaging, Our Culture Differentiates Us!* We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers. *Our Guiding Principles* Act with Integrity & in Compliance Drive Value Creation Be Disciplined Entrepreneurs Focus on the Customer Act with Humility Treat others with Dignity and Respect Seeking Fulfillment in your Work We Believe in Rewarding our Most Important Resource - Our People! We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community. EEO Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Take your career to the next level at Altium Packaging!