New 
Product Designer II
 Microsoft | |
 United States, Washington, Redmond | |
 Nov 02, 2025 | |
|
OverviewWe're building intelligent experiences that transform how businesses deliver support, blending automation, predictive insights, and conversational AI to create effortless interactions for customers and agents alike. As a Product Designer II on our team, you'll shape the future of service by designing experiences that put people first while leveraging cutting-edge AI capabilities. You'll collaborate with world-class engineers and PMs, work on platform-level solutions that scale across Dynamics 365, and craft elegant, intuitive interactions that solve complex problems with simplicity.The TeamWe are a global studio of UX designers, researchers, content designers, and design PMs with offices in US, Canada and India. Our priorities:Design AI-powered experiences customers loveCreate intuitive, intelligent solutions that blend automation and human empathy for seamless support.Work as one team with AI at the coreCollaborate across disciplines to embed AI into every layer of the customer service journey.Deliver success through intelligenceUse data-driven insights and predictive capabilities to help businesses resolve issues faster and smarter.Continuously learn and evolveEmbrace experimentation and iteration to stay ahead in a rapidly changing world.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesDesign Leadership: Lead the end-to-end creation of user-centered designs by incorporating user research insights, developing design concepts and delivering high-quality design artifacts (e.g., wireframes, interaction models, and detailed designs) that balance user needs, business goals, and technical constraints.Experience Vision: Establish and maintain a clear experience vision aligned with user needs, business objectives, and technical requirements, ensuring a seamless and engaging user experience.UX Storytelling: Leverage storytelling to convey the design vision and user journey, transforming complex ideas into compelling narratives that inspire stakeholders, align teams, and evoke empathy for user needs.Cross-Functional Collaboration: Collaborate with researchers, product managers, engineers, business, and other stakeholders to align on UX goals, ensure implementation feasibility, and refine designs based on feedback.Design Consistency: Champion the adoption of design systems and standards to ensure consistency, cohesion, and brand alignment across products and experiences | |