New 
HR Business Process Manager, Hiring
 Microsoft | |
 United States, Washington, Redmond | |
 Nov 02, 2025 | |
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OverviewThis is a great opportunity to provide the highest quality service and experience for our most critical new hires joining Microsoft and employees taking on new roles in the company. The People Operations organization delivers a comprehensive platform for end-to-end operational services and employee life-cycle experiences. We lead with empathy, offering HR products that support every candidate, employee, and manager. As we enter an exciting phase of modernization, we are leveraging AI to enhance our experiences and increase agility in response to rapid change. Our scope spans Employee Self-Service, support, hire-to-retire processes, and the enablement of HR programs. The HR Business Process Manager, Hiring plays a key role in delivering high-quality hiring experiences for our candidates, employees, and hiring managers. You will execute, govern, and continuously improve our hiring processes. This includes understanding key business outcomes and designing or improving processes to best meet those goals - by assessing process performance using metrics and data, by monitoring compliance and controls, and by contributing requirements to improve systems and tools. You will also facilitate process-level change management activities to ensure shared understanding and adherence to process across our global Hiring community.
ResponsibilitiesProcess Design and ExecutionExecutes the process in accordance with compliance and controls. Facilitates end-to-end process view by providing data, research, and assessment results to manager and team. Facilitates stakeholder collaboration to drive process outcomes, with guidance. Compiles information on pain points to assist with identification of alternative solutions and options to resolve challenges with business partners.Designs the process and defines business outcomes for simple processes/parts of a process to assess process performance by conducting research and investigations. Facilitates work to help define yearly goals, anchoring to industry standards and process measures, implementing controls, maintaining compliance, optimizing customer experience, and helping to drive cost down. Process GovernanceExecutes end-to-end governance for simple processes/parts of a process. Documents flow, controls, underlying systems, and requirements needed. Process Maintenance and OptimizationMonitors and evaluates processes, including running and measuring metrics to ensure the process is performing as expected. Conducts data analysis to support a straightforward process/part of a process and provides evidence for identifying opportunities (e.g., aligning to industry standards, increasing productivity/efficiency, maintaining compliance/controls). Facilitates benchmarking and interpreting key performance indicators (KPIs). Communicates findings to their manager to maintain continuous feedback loops across stakeholders.Facilitates process-level change management efforts, using working understanding of the business (e.g., readiness, timing, impact on stakeholders, data, tools, systems, policy, return on investment [ROI]).Incorporates process methodologies (e.g., Six Sigma, Lean, value stream mapping, Prosci) to suggest process-level process improvements, including optimizing, maintaining, and transforming current processes to increase efficiency and effectiveness. Compiles feedback from others to build a business case for change and shares with manager. Process Risk ManagementExecutes process-level risk mitigation controls and/or anticipates risk across a simple process lifecycle (e.g., design, execution, optimization, evaluation), including logging and tracking risk. Shares process risk information with team. | |