Under the direction of the Sr. Manager, Operations, the Patient Access Operations Lead will have the responsibility for providing administrative support in addition to project work such as scheduling and registration within Revenue Cycle workflows for the management of the department. Deals with a diverse group of important external callers and internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload.
- Provides administrative support to ensure efficient operation of various departments.
- Responsible for updating and maintaining the application Screensteps in a timely manner.
- Responsible for establishing positive relationships with various clinic practice managers and MEE Call Center leadership.
- Collaborate with MEE Call Center leadership to ensure staff feedback related to Screensteps is reviewed and action taken.
- Work closely with Patient Access Supervisors and ED Scheduler to ensure timely scheduling of patients needing follow up care.
- Answer incoming calls from and make outgoing calls to patients needing to schedule follow up care.
- Review reports and take appropriate action to resolve issues.
- Responsible for processing internal physician referrals in Epic.
- Exhibit polite and professional communication via phone, e-mail, and mail.
- Other duties as assigned.
Education
High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Experience
Experience in patient access services, healthcare operations, or revenue cycle management 1-2 years preferred
Knowledge, Skills and Abilities
- Proven leadership experience, including managing teams and driving performance improvement.
- Strong knowledge of patient access processes, revenue cycle management, insurance verification, and regulatory compliance.
- Experience with electronic health record (EHR) systems, patient scheduling, and registration software.
- Excellent communication, leadership, problem-solving, and organizational skills.
- Ability to work in a fast-paced environment and manage multiple priorities effectively. Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Massachusetts Eye and Ear Infirmary - MEI
Nov 01, 2025