Manager, E-Commerce

At Hamilton Beach Brands, Inc., a leading designer, marketer and distributor of small household and commercial appliances, our culture is one of hard work, ethical behavior, and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package which includes health, dental and vision insurances,401(k), paid vacation, a paid charitable day, a quarterly subsidy to help cover the costs associated with staying fit, the ability to purchase our products at discounted rates, employee recognition, team building activities, a casual dress code, and a hybrid work schedule just to name a few of the advantages of working for this dynamic company.

Manager, E-Commerce Platforms

The Manager, E-Commerce Platforms drives the strategic vision, development, and optimization of the company's digital commerce ecosystem. This role ensures secure, scalable, and high-performing platforms that enhance customer experience and support growth. Partnering closely with IT, Marketing, Sales, and Operations, the Manager aligns technology solutions with business goals to advance digital transformation and operational excellence.

Key Responsibilities include:

• Define and execute a comprehensive eCommerce platform strategy aligned with company growth objectives and the broader digital roadmap
• Lead omnichannel and mobile-first initiatives to optimize conversion, retention, and customer satisfaction.
• Oversee platform architecture, integrations, and system reliability to ensure secure, scalable, and high-performing experiences.
• Drive innovation by leveraging emerging technologies such as headless commerce, APIs, and AI-driven personalization and data analytics to enhance user experience and drive business results.
• Lead, mentor, and develop a cross-functional team to foster collaboration and accountability.
• Manage vendor relationships, budgets, and contracts to optimize value and performance.
• Collaborate cross-functionally with Marketing, IT, Sales, and Operations to ensure seamless end-to-end digital experiences and consistent brand execution.
• Lead, mentor, and develop a cross-functional team, fostering collaboration, accountability, and continuous learning.
• Manage vendor relationships, budgets, and contracts to optimize value, service quality, and performance outcomes.
• Establish KPIs and reporting frameworks to measure platform performance, customer behavior, and ROI, providing insights that inform strategic decisions.
• Stay current with industry trends and competitive landscape to proactively identify opportunities for improvement and innovation.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
• 7+ years of progressive experience in eCommerce technology leadership or digital platform management
• 3 years in a leadership role
• Proven experience leading enterprise grade eCommerce implementations (Shopify Plus, BigCommerce, Magento, Salesforce Commerce Cloud, or similar)
• Strong track record managing cross-functional teams and driving collaboration between technical and business functions.
• Deep understanding of headless commerce, API-driven development, and cloud-based infrastructure
• Hands-on knowledge of integrations with ERP, CRM, marketing automation, and analytics platforms
• Experience with CI/CD, DevOps, containerization (Docker/Kubernetes), and agile methodologies.
• Master's degree or MBA preferred
• Certifications in cloud platforms (Azure, AWS), Agile, or eCommerce systems preferred
• Background in consumer goods, retail, or direct-to-consumer (DTC) environments preferred

Our employees enjoy working in a tobacco-free and drug-free environment. We do not consider candidates who use tobacco products. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov.

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