Government Banking Sales and Service Officer

The Government Banking Sales and Service Officer will perform a variety of customer service and sales activities to support existing and new Government Banking customers, as well as to support the Market Manager and Relationship Managers to retain and expand customer relationships. This position provides high-level customer service in particular with onboarding products necessary for the segment such as account reconciliation, Positive Pay, Remote Deposit, ACH, Zescrow, Online Banking, etc.

Responsibilities will include:

• Providing exceptional customer service by responding professionally and efficiently to external customer and team requests for assistance as Government Banking clients require a high level of high touch and immediate support.
• Managing a particular portfolio within the Government Banking segment for retention and growth, particularly those customers utilizing Account Reconciliation/Positive Pay. Assist with reconciling accounts and providing detailed reporting.
• Providing daily customer service support to Government Banking clients, answering various types of banking questions and acting as a liaison for unresolved issues between clients and other departments within the bank.
• Supporting product enhancement and usability with the Government Banking clients; Merchant, Purchase Card, ACH, Remote Deposit, Online Banking, Online Positive Pay, Zescrow, etc.
• Acquiring and maintaining a comprehensive knowledge and understanding of account relationships
• Managing product implementations that may be accomplished via Teams or in-person.

Job requirements include:

• Strong interpersonal skills
• An awareness of Government Banking/Treasury Management products and online banking
• Banking experience with a record of success in retention, cross-sell and goal achievement
• Strong written, verbal and presentation skills
• The ability to interact effectively with other bank personnel across functional lines.
• Able to work independently and collaboratively to support the objectives for the Government Banking Team

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.