Enterprise Resource Planning Trainer

Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Health Insurance

Cafe offering a variety of food options and a quickservice kiosk as well as free parking on campus.

The Enterprise Resource Planning ( ERP) Trainer is responsible for designing, delivering, and assessing training programs for faculty and staff at the Howard Community College to effectively utilize the college's ERP system. This position works within the Information Technology department to help functional area end-users understand system functionality, features, and best practices, enabling them to perform their roles efficiently and accurately.

* Design, develop, and update training materials, including manuals, guides, videos, and presentations, tailored to the needs of various user groups.

* Conduct in-person and virtual training sessions for faculty and staff on ERP system modules (e.g., student information, HR, finance, etc.).

* Facilitate hands-on workshops to enhance end-user familiarity with the system.

* Manage ERP training module access through partnership with user Director of AIS and department leadership

* Development and maintain user learning plans by department and role through collaboration with user department leadership.

* Collaborate with college departments to identify training needs and customize programs accordingly.

* Conduct skill gap analyses to align training materials with users' knowledge levels.

* Serve as a subject matter expert ( SME) on the ERP system to answer user inquiries and troubleshoot system-related issues.

* Partner with the Technology Service Center to resolve user challenges during and after training. Communicate planned and unplanned changes with Technology Service Center.

* Stay updated on ERP system changes and upgrades, ensuring training materials reflect the latest functionality. Attend regional and national conferences to maintain this currency.

* Communicate system updates, tips, and best practices to end-users regularly. Develop and maintain online materials for this communciation.

* Maintain comprehensive training records, including attendance, progress, and feedback. Work closely with Human Resources to develop these trainings within the college's Professional Development program.

* Provide reports to IT leadership on training effectiveness and user proficiency levels.

* Work closely with the ERP vendor to understand system functionality and incorporate best practices into training.

* Collaborate with other IT staff and college stakeholders for seamless system implementation of new software and infrastructure.

* Demonstrated ability to manage training program in alignment with organizational goals while delivering measurable results.

* Ability to manage multiple priorities and work collaboratively with diverse stakeholders.

* Experience in higher education preferred.

* Has the ability to maintain strict confidentiality.

* Regular attendance is a requirement of this job.

Fast-paced, deadline-driven, office working environment. Concurrent management of numerous tasks, some with conflicting priorities. Flexibility required.

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.