AVP, Information Technology Ops

Performance Health is seeking an Associate Vice President of Information Technology Operations to join our team. This is a strategic leadership role responsible for overseeing and managing the organization's enterprise applications, networking, and server infrastructure. This individual will ensure effective operation, security, and scalability of IT systems while driving innovation and operational excellence. A deep foundation in functional business knowledge is essential, enabling this leader to align technology solutions with core business objectives and deliver measurable value across the enterprise. The role requires a demonstrated ability to lead complex, cross-functional initiatives in a global environment, collaborating with senior leadership, communicating complex technical concepts to non-technical audiences, and developing a high-performing team of IT professionals.

Essential Job Duties & Responsibilities

• Lead and manage IT operations, including enterprise application support, networking, and server infrastructure.
• Apply strong functional business knowledge to translate organizational needs into effective IT strategies, ensuring technology investments directly support business growth and operational efficiency.
• Develop and implement IT strategies that align with organizational goals and support business growth.
• Oversee the deployment, maintenance, and optimization of critical business applications and systems.
• Ensure robust network architecture, server reliability, and data security across all business units.
• Direct incident response, problem management, and disaster recovery planning.
• Manage vendor relationships and negotiate contracts for technology products and services.
• Present IT strategies, project updates, and performance metrics to senior leadership and executive teams.
• Foster a collaborative and innovative team environment; recruit, mentor, and develop IT staff.
• Establish and monitor key performance indicators to drive continuous improvement.
• Stay current with emerging technologies and industry best practices.
• Develop, manage, and optimize departmental budgets, ensuring alignment with organizational priorities and responsible allocation of resources.
• Lead complex, multi-disciplinary initiatives across a global landscape, ensuring successful delivery of projects that span multiple geographies, cultures, and business units.
• Serve as a trusted advisor to business leaders, leveraging functional expertise to bridge the gap between technology and business operations.
• Performs other duties as assigned

Job Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field; Master's degree preferred
• 15+ years of progressive experience in IT operations, with at least 10 years in a leadership role
• Demonstrated expertise in applying functional business knowledge to IT operations, with a track record of delivering technology solutions that drive business outcomes
• Expert-level knowledge of enterprise applications (e.g., ERP, CRM, HRIS) and networking/server infrastructure (e.g., LAN/WAN, cloud solutions, virtualization)
• Proven ability to manage large-scale projects and multi-disciplinary teams
• Experience leading complex, global initiatives and navigating cross-cultural business environments
• Demonstrated experience in developing, managing, and reporting on large departmental and project budgets
• Exceptional communication skills with the ability to present complex information clearly to senior executives
• Strong problem-solving, analytical, and decision-making abilities
• Experience with IT governance, compliance, and risk management
• Professional certifications (CISM, CISSP, PMP, ITIL, etc.) are a plus
• Ability to travel 10-20% of the time, including overnight travel

Benefits

• Our benefits include healthcare; insurance benefits; retirement programs; paid time off plans; family and parenting leaves; wellness programs; discount purchase programs.
• This is a full-time position with a competitive base salary and the opportunity to earn bonus, plus benefits.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.