Senior Resource Coordinator

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Senior Resource Coordinator maximizes the availability of engineering teams, drives the utilization of coworkers, and facilitates the preparedness and engagement of partners with a goal of effectively balancing resource utilization, skills allocation, and staffing timelines. They will work with services leaders to ensure that coworker development aligns with emerging technologies' requirements and inform the services management on overall capacity and trends. The incumbent provides creative solutions to complex problems.

What you'll do

• Oversee and consult on staffing assignments for Integrated Technology Services projects
• Directs and leads the resource fulfillment for complex multi-technology, partner and international staffing needs
• Review and collaborate with Services Operations and Solution Domain management on resource capacity issues and implement solutions to minimize constraints
• Facilitate the selection, screening, and engagement of partner resources for large complex engagements
• Work with CDW Contract team to ensure methodology and training on processes are accurately executed
• Ensure engineering utilization targets are met
• Coordinate with Services Operations management to update training processes and lead the training efforts for new hires
• Reinforce project delivery methodology, operational training, and process compliance
• Ensure that best practices are incorporated and shared
• Support Services Operations vision, goals and strategies
• Contribute to Services Operations team meetings and best practices
• Review region project performance to ensure accurate staffing assignments
• Review region's pipeline to ensure timely staffing assignments
• Review scheduling tool for availability gaps and project bookings

What we expect of you

• Bachelor's Degree and 5 years of experience in a similar support role for a professional services organization or
• 9 years of experience in a similar support role for a professional services organization without a degree

Preferred skills, experience and qualities needed

• Bachelor's degree in a business related (project management) program
• Ability to travel a minimum of 25%
• Proficiency in Microsoft Office Suite
• Strong leadership, operational and influencing skills
• Strong oral and written communication
• Excellent problem-solving skills and follow through
• Ability to identify and creatively resolve staffing issues
• Proven negotiation skills

The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.

Pay range: $66,000-77,904 depending on experience and skill set
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.