Commercial Product Trainer

About the Role

Impact you will make

The Commercial Product Trainer will equip the field team with the role specific product knowledge to understand how each of our FinThrive products solve our customer's issues, provide value, differentiate us in the market, and works in their ecosystem. This role is critical in driving sales effectiveness and growth by creating product knowledge benchmarks and enablement. The Sr Commercial Product Trainer will collaborate closely with senior leadership, sales teams, and cross-functional departments to ensure alignment with business objectives and maximize revenue.

What you will do

• Product Certifications You will build, facilitate, and track blended learning paths with summative and formative assessments for benchmarked product knowledge across the field team.
• Own Comprehensive Product Roadmap: Liaise with product owners for milestone timelines by organizing regular meetings with each product owner to understand and assess the priority, description, and impact of each milestone and track progress along projected annual timelines.
• Create Product Training and Upskilling: You will bridge the gap between our existing and evolving product education, ensuring effective and engaging learning experiences for our FinThrive field team.
• Cross-Functional Collaboration: Work closely with field team, marketing, product, finance, and other departments to support product and GTM enablement needs
• Maintain Internal Product Training and Resource Currency: Create and maintain product internal resources including training courses and additional internal resources.

What you will bring

• 1-2+ years of adult learning theory and training experience
• 1-2+ years experience across healthcare RCM technology product portfolio
• Exceptional communication and interpersonal skills.
• Proficiency in Sales and Enablement Tech Stacks: Salesforce.com, Gong, Seismic
• Demonstrated ability to design and deliver training
• Demonstrated interpersonal skills, teamwork and collaboration
• Self-starter and independent thinker with the aptitude to work autonomously
• Project management and process improvement experience a plus
• Excellent written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages
• Display excellent problem-solving skills with all levels of internal and external clients

• Excellence in process documentation
• Experience working cross-functionally to gather input and meet stakeholder needs
• Experience in designing end-user resources and guides
• Experience applying adult learning theory and curriculum design principles to asynchronous methods of learning