Remote New

Supervisor, Quality Assurance

FinThrive
United States
Oct 31, 2025
Position Summary: We're seeking a proactive and experienced Quality Supervisor to lead our AR Recovery audit team. This role is responsible for overseeing the quality assurance process across multiple FinThrive-supported projects, ensuring that audits are executed with precision and that feedback loops drive continuous improvement. The ideal candidate will have a strong background in hospital revenue cycle operations and a passion for coaching and compliance. Key Responsibilities: Supervise and support a team of Quality Auditors focused on billing, follow-up, denials, and payment posting Review audit findings and ensure timely resolution of flagged errors Monitor team adherence to ARO platform workflows and FinThrive SOPs Collaborate with project leads and operational supervisors to align audit priorities with business goals Deliver coaching and performance feedback to auditors based on audit outcomes Identify recurring issues and lead initiatives to address process gaps Stay current on payer guidelines, billing regulations, and platform updates Recommend and implement training programs based on audit trends Qualifications: 5+ years of experience in hospital revenue cycle operations Prior leadership or supervisory experience in quality assurance or auditing Deep understanding of medical billing, EOBs, CARC/RARC codes, and payer denial reasons Strong communication and coaching skills Proficiency in Microsoft Excel, Word, and familiarity with Epic, Cerner, or Meditech High school diploma or GED required; associate or bachelor's degree preferred Preferred Qualifications: Experience managing audits within the ARO platform or similar systems within the revenue cycle space Proven track record of driving quality improvements and team development About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive's Core Values and Expectations Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO finthrive.com \| FinThrive Careers \| FinThrive Benefits & Perks \| Physical Demands