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Vice President, Employee Technology & AI The Vice President, Employee Technology & AI is responsible for the strategy, development, and ongoing support of global workplace technologies used by employees, contingent workers, and partners.This leader will accelerate an AI-enabled future of work - owning the platforms, services, and experiences that improve productivity and collaboration, while developing the talent and operating model needed for scale and resilience. Leading a substantial global organization, this role will unify fragmented employee experiences, create and drive the adoption of new AI solutions, and deliver an exceptional end-user experience across Thomson Reuters' workforce.Scope includes engineering, support, lifecycle management of collaboration applications and systems, endpoint platforms, experience management, AI agent and solution development and management, and strategic vendor partnerships.
About the Role
As Vice President, Employee Technology & AI, you will: Unify and Elevate the End-to-End Employee Experience
Transform fragmented employee support and technology touchpoints into a cohesive, frictionless experience across all devices, locations, and roles Obsess over the employee journey-from how people get help when systems go down to how they discover and use productivity tools Deliver an exceptional desktop experience that balances performance, security, and user satisfaction Implement DEX and AIOps telemetry for proactive incident prevention, capacity planning, and continuous improvement Evolve from SLA to XLA (experience-level agreements) with transparent experience scorecards and journey-based KPIs Partner with service desk operations to drive first-contact resolution, ticket deflection, and support excellence
Drive Enterprise-Scale AI Adoption with Measurable Outcomes
Deploy and optimize AI productivity assistants (e.g., Microsoft Copilot, Claude, ChatGPT Pro, and other enterprise AI tools across the organization Organize and expose internal knowledge bases to enable AI-powered search, automation, and decision support through RAG pipelines and vector search capabilities Automate existing processes and workflows using AI to eliminate manual effort and accelerate business outcomes Track AI usage and productivity gains through endpoint agents and data collection frameworks Measure and report on application engagement, productivity improvements with and without AI, engagement time, and workflow efficiency Drive measurable outcomes such as cycle-time reduction, ticket deflection, first-contact resolution, and employee NPS/DEX improvements Build business cases that demonstrate clear ROI from AI investments
Establish AI Governance and Platform Capabilities
Partner with HR, Legal, Cybersecurity, Data & Analytics, and Risk & Compliance to define acceptable use, data protection, model and vendor evaluation, and responsible AI practices Implement observability and auditability frameworks for AI usage, prompts, and outcomes Establish guardrails that enable innovation while managing risk and ensuring compliance
Deliver Modern Collaboration and Productivity Platforms
Operate and optimize the complete Microsoft 365 suite and other core collaboration platforms Ensure platform interoperability, security, adoption, and continuous improvement based on user feedback Expand low-code/no-code and Power Platform governance for citizen development with clear guardrails and value tracking Manage strategic vendor relationships to optimize value and total cost of ownership
Own End-to-End Device, Identity, and Collaboration Ecosystems
Deliver an exceptional experience across workstations, mobile devices, and virtual desktop infrastructure (VDI/DaaS) Standardize and automate lifecycle management (Windows, macOS, Linux, iOS/Android), app packaging, and provisioning Scale self-healing endpoints, zero-touch provisioning, intelligent routing/swarming, and virtual agents Implement endpoint agents for AI usage tracking, productivity analytics, and proactive support Ensure robust endpoint and identity security through modern practices, including EDR/XDR, MDM/UEM, patching, MFA/SSO, and conditional access
Build the Workforce of the Future
Partner with HR, Learning & Development, and Communications to create AI fluency programs, role-based enablement, and communities of practice Define skills frameworks and career paths for AI, automation, product, and platform engineering roles; upskill both ETS teams and business users Foster an inclusive, growth-mindset culture that embraces experimentation with clear guardrails and ROI accountability Inspire and grow a global team of professionals across engineering, support, product, and platform functions
Strengthen Stakeholder Alignment and Value Realization
Collaborate with HR, Workday teams, AI research groups, and business units to align technology investments with organizational priorities Establish an engagement and governance model with operational and strategic performance measures for business and technology stakeholders Translate business outcomes into product roadmaps and OKRs; maintain transparent intake and prioritization processes Manage budgets and strategic vendor partnerships to optimize value and drive innovation
About You
10-15 years of senior leadership experience heading workplace technologies in large, complex global organizations Strong engineering and technical background 10+ years leading employee productivity and experience transformations, including AI-enabled tools, automation at scale, and measurable business outcomes Proven experience deploying enterprise AI productivity tools(Microsoft Copilot, Claude, ChatGPT Pro, or similar platforms) and measuring adoption and business impact Deep technical expertise with thecomplete Microsoft 365 suiteand informed opinions on collaboration platform strategies Working knowledge of AI/ML concepts(LLMs, RAG, prompt design, model evaluation) with experience organizing knowledge bases for AI consumption Experience implementing endpoint agents and data collection frameworksto track AI usage, productivity metrics, and application engagement Demonstrated ability tomeasure productivity with and without AIand build data-driven business cases for technology investments Proven success with strategic planning and execution in distributed environments; strong risk, security, and compliance orientation Extensive experience managing large vendor ecosystems (Microsoft, Apple, Google) and platforms such as Microsoft 365/Teams, identity solutions, UEM/MDM, and security tools Experience leading large, geographically distributed technology organizations with responsibility for engineering, support, and platform teams Expertise in desktop experience delivery, service delivery, and support operations, including service desk management Executive-level communication, stakeholder management, and change leadership skills; comfortable in matrixed, end-to-end delivery models Track record of building inclusive, high-performing, product-oriented teams; inspires innovation, responsible risk-taking, and continuous improvement Bachelor's degree in Computer Science, Engineering, or related technical field; MBA or advanced degree preferred
Preferred Qualifications:
Experience deploying Microsoft 365/Teams Copilot, Google Gemini/Duet, ServiceNow Virtual Agent, and AIOps/DEX platforms Familiarity with SOC2, ISO 27001, NIST CSF, and responsible AI frameworks Background with HR tech (Workday, SAP SuccessFactors), Finance/ERP, and frontline platforms Demonstrated success scaling Power Platform or other low-code programs with governance and measurable ROI Experience with productivity analytics platforms, digital adoption tools, and employee engagement measurement systems
Location:Minneapolis, Dallas, or New York City (hybrid work model) #LI-LP2 What's in it For You?
Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.
Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $213,710 - $396,890.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $185,500 - $344,500.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department atHR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.
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Thomson Reuters
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
Oct 31, 2025