New 
Principal Software Engineer
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 31, 2025 | |
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OverviewDynamics 365 is Microsoft's suite of enterprise software that powers many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Customer Service Omnichannel that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365, and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. Omnichannel for Customer Service is a robust application that extends the power ofDynamics 365 Customer Serviceto enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS.As a Principal Software Engineer in the Microsoft Dynamics Customer Experience Applications team, you will work with senior business and technology leaders as well as internal business users and partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs.We innovate quickly and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you! Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesAs a Principal Software Engineer you will be responsible for designing and implementing features towards a wide variety of services within Dynamics 365 products portfolio as well as ensuring they are built to meet enterprise quality standards and cloud scale requirements, with the result being software that is used by individuals and businesses throughout the world. In short, you will do the following:Design, implement, test, deploy,maintain,and improve our software components and services.Lead initiatives to deliver complex features, substantially improve product quality, and transform operations within the team.Pioneer the use state-of-the-art new technologies.Lead technical discussions and bring new ideas to the table.Own quality and devops for your code.Lead code reviews to ensure all quality standards are met and by modeling best practices.Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint.Develop software that empowers customers to optimize their business processes.Identify need for internal tools thatimprovethe teams' quality and productivity, and lead their implementation.Contribute to the positive, solution focused and creative team spirit.Support less experienced team members in their progress and development.Throughout your tasks, you will work closely with Program Managers and other Software Engineerstooptimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment. | |