IT Intern

Specific Job Responsibilities

* Provide excellent customer service to end users for basic troubleshooting with hardware and software.
* Provide training for end users on technological tools and hardware.
* Configuration and resetting of network accounts.
* Provision, install, configure and maintain end-user's desktops, laptops and mobile devices.
* Maintain documentation of issues and resolutions.
* Prioritize and escalate problems as required to the appropriate IT Team members.
* Serve as the first point of contact for customers seeking technical assistance in person, by email, over the phone or ticketing system.
* Troubleshoot desktops, laptops, printers and all other devices.
* Other duties as assigned.

Qualifications

* Minimum 12 months helpdesk experience required.
* Experience using a ticket management system for time tracking and task management.
* Must have familiarity with Active Directory, knowledge of Microsoft operating systems and software.
* Experience with Cisco Meraki equipment a plus.
* Oral Communication - Speaks clearly and persuasively; listens and requests clarification as required.
* Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.

Classification

* Hourly
* Full Time