Customer Account Representative - Water Utility Exp Required

22nd Century Technologies, Inc.
Pay rate: $34.45/hour on w2
United States, California, Fremont
Oct 29, 2025
Job Title: Customer Account Representative - Water Utility Exp Required Location: Fremont, CA 94538 Duration: Contract 6 Months Job Mode: On-Site Pay rate: $34.45/hour on w2 without benefits Shift hours: Monday through Friday from 8:30-5:00 p.m. Summary: Customer Account Representative I is the entry level class in the Customer Account Representative series. Under close to general supervision within a framework of established policies and procedures, incumbents initially perform basic clerical duties while learning to receive and process payments and handle customer inquiries and complaints. As experience and proficiency are gained, assignments become more varied and complex and the level of independent action increases within established guidelines. Assignments are given in specific terms and are subject to frequent review while in progress and upon completion, except where tasks are well defined by established standards, policies and procedures. There is limited latitude for independent judgment. Role & Responsibilities: Obtains required customer information to process requests for start or discontinuance of water services; establishes deposit amounts from written guidelines for new customers and prorates and adjusts billings as appropriate Interprets policies and procedures and exercises judgment to respond to routine customer inquiries and complaints pertinent to billing, fees, rate structures and District services; researches questions or problems and follows up as required or refers to appropriate personnel for resolution. Receives customer payments, makes change and issues receipts; opens and verifies customer payments received by mail; balances daily cash receipts, totals batches of checks received and prepares bank deposit documents. Uses an on-line computer system extensively to process customer service requests; to post payments; to create or update master customer account files and related meter records; and to create work orders for field personnel. Schedules and coordinates activities of field personnel relative to new water service and/or turn-off of service due to non-payment; and reads tract maps and researches records to locate properties to assist field personnel. Issues hydrant meters for temporary water service and processes payments, enters readings, bills for damages and refunds depositions. Reviews a variety of customer account records for completeness and arithmetic accuracy; makes necessary corrections or refers to appropriate personnel for further action. Prepares correspondence and scheduled and/or special reports related to customer service activities. Serves as receptionist for District administrative offices, receiving and screening all telephone calls and visitors and referring caller to proper office or individual. Performs other related work as required. Required Skills: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be the equivalent of: Education and Experience: High school diploma or its equivalent. Customer Account Representative I: One (1) year of general office support work in which major duties included interpreting and explaining policies and procedures to the public.