Associate Director, Lab Business Systems

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Position Overview

The Associate Director, Laboratory Operations Systems plays a pivotal role in shaping and executing the strategy for laboratory information systems (LIS), master data governance, and system infrastructure across laboratory operations. This role bridges strategic planning with hands-on execution, working closely with IT and cross-functional teams to implement scalable digital solutions that enhance laboratory workflows, data integrity, and operational performance. The Associate Director supports both short- and long-term initiatives that drive innovation and efficiency in Clinical and Research Laboratories.

This position is based in Madison, WI.

Essential Duties

Include, but are not limited to, the following:

• Shape strategic plans for laboratory systems in partnership with IT, ensuring solutions support organizational priorities and operational goals.
• Collaborate with IT to implement and maintain LIS, LIMS, and Quality systems that meet operational and compliance needs.
• Partner with Operations to explore opportunities for aligning ERP and LIS systems, supporting more integrated and efficient laboratory workflows.
• Lead change management and drive adoption of digital tools to enhance lab performance.
• Align system capabilities with lab needs through cross-functional collaboration (e.g., Clinical Ops, R&D, QA, Regulatory Affairs).
• Manage teams to deliver system improvements and maintain high-performing lab platforms.
• Effectively manage, support, and guide your team, including, but not limited to, delegating tasks and responsibilities, assessing employee performance and providing helpful feedback and training opportunities.
• Monitor key initiatives and escalate issues tied to lab performance and compliance.
• Prioritize system and process enhancements based on stakeholder input.
• Support strategic planning sessions and communications for lab operations.
• Partner with IT and finance to build business cases for system investments.
• Lead requirements gathering, process design, and continuous improvement efforts.
• Oversee LIS/LIMS implementations, including validation, training, and support.
• Maintain master data and manage system changes through formal controls.
• Mentor team members and support their development.
• Model inclusive, accountable leadership and communicate effectively across all levels.
• Ensure compliance with quality standards (e.g., CLIA, CAP, ISO 15189).
• Ability to travel 10% of working time away from work location. May include overnight/weekend travel.

Minimum Qualifications

• Bachelor's Degree in Life Sciences, Business Administration, Laboratory Medicine, Biomedical Informatics, or relevant field as outlined in the essential duties.
• 10+ years of experience in laboratory operations, business strategy, software systems or other related field outlined in the essential duties.
• 5+ years progressively responsible experience in direct or indirect leadership roles.
• 5+ years of experience in operational excellence/process improvement, or field outlined in essential duties.
• 3+ years of experience with LIS/LIMS or Quality systems in laboratory settings.
• Experience in change management and transformation programs.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Legal authorization to work in the country of employment without current or future sponsorship.

Preferred Qualifications

• Experience in regulated laboratory environments (e.g., CLIA, CAP, ISO 13485).
• Experience supporting LIS/LIMS implementations or enhancements.
• Experience with Computer Systems Validation and change control processes.
• Lean Six Sigma Green Belt Certification
• Strong project management skills and familiarity with laboratory workflow automation.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

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