Sales Operations Manager II, Titan Platform

ICON is looking for a Sales Operations Manager to join our Titan Platform Sales team as we launch the Titan Platform and change the future of homebuilding. As the SalesOps Manager for Titan, you'll build and own the scaffolding of sales process including systems, data, dashboards, process discipline, and follow-through. To succeed in this role, you'll need to be a forward thinker that can work proactively to remove friction for the sales team and ensure visibility into pipeline, performance and revenue. You're not just running reports - you're building a commercial engine that can scale 10O without breaking. This role is based on ICON's Austin, TX campus and will report to the VP of Titan Sales.

RESPONSIBILITIES:

• Build, maintain, and own Titan's sales systems and processes - ensuring precision, clarity, and consistency across every deal.
• Implement and manage the CRM system from the ground up including designing workflows, enforcing hygiene, and driving insights.
• Build reporting dashboards that show real-time pipeline health, conversion velocity, and forecast accuracy.
• Partner with Finance and Legal to streamline pricing approvals, contracting, and documentation flow.
• Create templates, quoting tools, and playbooks that make the team faster and more consistent.
• Track key metrics (deal velocity, time-to-close, conversion rate) and translate them into actionable insights.
• Coordinate across Product, Operations, and Marketing to ensure customer commitments are documented, tracked, and delivered.
• Partner with technology and sales teammates in a collaborative and creative environment that blends tactics and strategy.

MINIMUM QUALIFICATIONS:

• 5+ years of experience in sales operations, revenue operations, or business analytics.
• Strong CRM proficiency (Salesforce, HubSpot, or equivalent) with experience building workflows, dashboards, and reporting systems.
• Proven ability to build forecasting processes and reporting cadence from scratch.
  Deep comfort working with data - can clean, analyze, and communicate it clearly.
• Experience coordinating with cross-functional teams - sales, finance, operations - in a fast-moving environment
• Ability to travel as needed for client meetings, internal meetings, off-sites, or customer events.
• Flexibility to work outside of core business hours.

PREFERRED SKILLS AND EXPERIENCE:

• Background in hardware, software, construction technology, or capital equipment sales.
• Experience supporting complex B2B or enterprise sales cycles.
• Exposure to early-stage or high-growth companies where systems were built from zero.
• Skilled in Excel or other modeling tools, capable of building simple but meaningful financial forecasts.
• Obsessed with clarity, accuracy, and organization - Systems thinker.
• Anticipates problems and solves them before they become roadblocks.
• Comfortable translating chaos into structured processes without adding bureaucracy.
• Operates with calm focus under pressure; brings consistency to fast-moving teams.
• Communicates clearly and visually - uses data to tell stories, not just produce numbers.
• Enjoys building tools and systems that others rely on; takes pride in invisible excellence.