Parts Counterperson

This is a Parts Counter Person position that is based out of the Yonkers, NY location. You will be providing parts support to customers for walk-ins, phone, service department and other media orders as well as processing, filing, expediting and updating department paperwork. This position is also responsible for some warehouse functions. Equipment knowledge and jobsite experience is a plus. In this role, you will be tasked with using multiple computer systems including inventory systems, email, MicroSoft programs, and other equipment parts look up systems.

• Assist phone and walk-in customers with parts requests. Research parts issues, generate sales orders and quotes using appropriate electronic media. Process invoices and customer returns. Maintain records to document activities.
• Assist service department with parts requests, returns, and inquiries. Document and track activities.
• Oversee daily warehouse operations including shipping, receiving, crating, and storage
• Inspect incoming freight for damage and discrepancies; document and report issues
• Verify quantity and condition of received materials and input data into inventory systems
• Operate manual and powered equipment, including forklifts, safely and efficiently
• Pick, pack, and stage customer orders for shipment according to schedule
• Process and release sales orders; coordinate outbound freight and logistics
• Utilize UPS, FedEx, and other shipping platforms to manage outbound deliveries
• Provide shipping and receiving documentation support to the customer service team
• Issue stock goods for internal service jobs and interpret part requirements accurately
• Maintain clean, organized, and clearly labeled storage areas to optimize space and efficiency
• Other duties as assigned

• Good computer skills
• Ability to work independently with minimum supervision
• Excellent customer service skills
• Strong oral and written communication skills
• Prior experience with CE and/or Mining parts counter, inventory, purchasing
• Ability to read and understand technical manuals, computerized inventory systems, phone skills, pricing systems.
• Valid drivers license and clean driving record
• Ability to safely operate a forklift
• Other duties as assigned

Work Environment:

As a parts counterperson with Komatsu Company-Owned Dealer East, the physically demanding work is performed in industrial environments and includes exposure to significant environmental conditions, including but not limited to:

• Sitting, standing, climbing, walking, lifting, pulling and/or pushing
• Working at heights
• Carrying, grasping, reaching, stooping, bending, and crouching
• Must be able to lift/carry 50 pounds
• Hand/eye and motor coordination
• Work overtime as needed
• The workplace environmental conditions include subject to noise, heat, cold, odors, hazards, and atmospheric exposures

All duties and requirements are essential job functions.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).
Requirements are representative of minimum levels of knowledge, skill and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.