Contact Center Supervisor- Group Claims - Remote

WHAT WE CAN OFFER YOU:

• Estimated Starting Salary $78,000 - $81,500 plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Team Leadership: Lead a team of Claims Customer Service Representatives. Your mission is to not just manage but to inspire and engage, creating a workforce that's accountable and motivated.
• Corporate Alignment: Ensure that every day, all activities align with our division's efforts to meet or exceed corporate policies, procedures, and directives. We're all in this together.
• Operational Excellence: Collaborate on the coordination and monitoring of daily operational risk activities. It's about maintaining high standards in both the quality and quantity of work and solving minor workflow hiccups.
• Critical Decision-Making: You'll be the go-to for reviewing, consulting, and authorizing decisions related to policy provisions, regulations, and claims processing. It's about ensuring that we operate within the right risk levels.
• Creating a Productive Environment: Develop and implement department policies that not only create a comfortable and productive work area but also contribute to repeat sales, wholesale customer loyalty, and high policyowner persistency. It's about more than just tasks; it's about creating an environment that fosters success.
• Customer-Centric Approach: Build and maintain strong working relationships with internal and external customers. We're all about maximizing policyholder satisfaction, and it starts with the relationships you nurture with policyholders, brokers, and field offices.

WHAT YOU'LL BRING:

• Leadership Experience: Do you have at least 3 years of leadership experience in a contact center role? We're looking for someone who can show us they've got what it takes to lead and inspire.
• People Skills: Effective human relations skills are a must. We're all about teamwork and building strong relationships here.
• Insurance Know-How: An insurance background is a definite plus. If you already understand the industry, you're ahead of the game.
• Comfortable handling and resolving escalated customer inquiries or complaints.
• Thriving in a Fast-Paced Environment: Our office is dynamic and fast-paced. If you can thrive in such an environment, you'll fit right in.
• Adaptability and Resilience: We value creativity, adaptability, flexibility, and resilience. If you're ready to tackle new challenges with a can-do attitude, you're the kind of person we're looking for.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Group benefits insurance experience

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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