Admitting Officer I - Diagnostic Services
Admitting Officer I - Diagnostic Services
Hiring Department: Imaging and Diagnostic Services
Location: Chicago, IL USA
Requisition ID: 1037615
FTE: 1
Work Schedule: 8am-4pm
Shift: Days
# of Positions: 1
Workplace Type: On-Site
Posting Close Date: October 30th, 2025
Salary Range (commensurate with experience): $30.07 - 35.94 / Hourly Wage
About the University of Illinois Hospital & Health Sciences System (UI Health)
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health
This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
Position Summary
Serve as an Admitting Officer I in the Diagnostic Services Department. The overall function is to provide, monitor and assure high quality service to our patients.
Duties & Responsibilities
- Serves as liaison between patients, healthcare providers, billing departments, and insurers. Contacts patients to explain healthcare benefits an healthcare facility policies.
- Enters, updates, reviews and verifies patient health information within EPIC.
- Verifies insurance coverage, determines eligibility and estimates financial liability for outpatient services at UI Health.
- Contacts insurance providers to obtain pre-authorizations for applicable health procedures; coordinates with insurance providers to obtain authorizations for imaging and diagnostic procedures.
- Manages authorizations for health procedures in EPIC which include documenting communications with insurance providers, monitoring pre- authorization expirations and requesting extensions.
- Complete medical necessity screening on all Medicare orders.
- Research and/or locate missing information regarding managed care payer requirements. Work with denial committee on denial related issues.
- Maintains applicable assigned work queues and expected lead times.
- Within UI Health work queues, documents and closes tasks upon completion.
- Updates work in progress on outstanding tasks. Maintains expected lead times and organization while completing tasks.
- Consistently performs and exceeds departmental minimum expected productivity goals. Ability to complete applicable authorization activities, as necessary.
- Obtains and / or coordinates with third-party payers authorizations for services.
- Documents and updates all authorizations obtained in UI Health systems.
- If necessary, contacts patient / guarantor to notify of denial or financial risk.
- Informs patient of cancellation / rescheduling options and completes appropriate workflow. If necessary, informs patient of UI Health self-pay policy.
- Ability to complete registration and coverage verification, as necessary.
- Determines if patient is eligible for intended care at UI Health.
- Updates all demographic / coverage / eligibility information in UI Health system.
- Provides excellent customer services to patients, providers, and clinic staff in person and via telephone. Completes interactions with respect and courtesy.
- Provides general information regarding UI Health when appropriate.
- Continues education on payers / payer requirements and UI Health contracts.
- Maintains technical knowledge of items necessary for financial clearance at UI Health for intended services._
- Stays up to date as policies and necessary documentation and payer requirements change. Maintains competence and technical knowledge.
- Maintains a working knowledge of necessary registration and eligibility systems.
- Manages multi-step patient cases in an electronic health record (EHR) system which could include monitoring outstanding tasks, investigating insurance issues, and/or cancelling or rescheduling services.
- Investigates and resolves insurance denials which could include responding to documentation requests, communicating with patient/providers to resolve insurance issues, and/or cancelling or rescheduling services.
- Assists with responding to patient inquiries concerning healthcare benefits, healthcare facility policies, and/or financial liabilities.
- Performs duties of the lower level; performs other related duties as assigned.
Minimum Qualifications
- High school diploma or equivalent.
- Any one or combination totaling one (1) year (12 months) from the categories below:
- College coursework or training from a vocational, technical, or armed forces program in business, communication, health care administration, health information technology, health sciences, public health, social sciences, or a closely related field, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
- Work experience in a medical setting which could include business administration (office administration, billing, collections), customer service, health information technology, medical insurance, patient admission/registration, patient services, or closely related experience.
- One (1) year (12 months) of work experience in a medical setting obtaining preauthorization approval from medical insurance.
Preferred Qualifications
- Customer service experience
- EPIC scheduling and registration experience
- Excellent attendance, interpersonal and communication skills
To Apply: For fullest consideration click on the
Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.
Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation
To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/17196?c=uic
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University of Illinois Chicago
medical insurance, life insurance, paid time off, retirement plan
Oct 28, 2025