Milieu Supervisor

Position Summary: The Milieu Supervisor is responsible to provide trauma-informed milieu leadership and mentorship in the treatment guidance plans through effective communication, organization, and planning of the daily operations of the program and assigned unit.

Pay range $53,000.00-$58,000.00 per year

Primary responsibilities:

Strengths Based Trauma Informed Treatment Program

• Prepares assigned staff work schedules in a timely and proactive manner to ensure adequate staff and client ratios, maximization of the treatment processes, and emotional and physical safety of the clients.
• Assists in the planning and scheduling of trauma-informed daily treatment services such as ensuring transportation needs are met, scheduling of family time and contact, special events, functions, and approved program trips.
• Ensures that staff are performing their assigned duties and interacting with clients in a calm, therapeutic, and trauma-informed manner while reinforcing program and client related decisions.
• Contributes to the development of guidance plans and ensures adherence to guidance plans and provides mentoring and support to the assigned direct and indirect team members.

Program Documentation & Treatment Planning

• Coordinates and ensures that all shift related client and staff documentation is completed in a timely manner using the proper format and ensures all proper notifications are made to leadership, referral agents, and client's families.
• Assists in the development and establishment of program procedures and systems that contribute to efficient, safe, and effective delivery of treatment services to clients and their families.
• Initiates, identifies, and analyzes potential or current problems or risk factors on the program and generates alternative solutions and sound decisions, and assists in evaluating long-term changes that support the therapeutic treatment process.
• Participates as a multi-disciplinary team member in developing and implementing client treatment plans and interventions.

Admissions & Service Delivery

• Ensures that new admissions are entering into a safe and welcoming environment and all admission milieu needs of the youth and family are met.
• Monitors the delivery of treatment services to clients for proper follow-through within the program and to ensure family inclusion and communication.
• Tracks the daily needs of youth related to clothing, dietary needs, court/treatment plan/referral source meetings, family time and contact and ensures plans are in place to meet such needs in a safe and timely manner to include all necessary documentation related to such activities is provided for the effectively management of said activities.
• Leads the assignment of Youth Care Professionals as youths' "primary" staff in working with youth to conduct youth check-ins, youth advocacy, and communicating the youth needs to the staff team.
• Assists in the review of new applicants and participates in the interview and selection of staff/team members, ensuring they have the ability to work effectively with families and are able to utilize strengths-based, traumainformed practices.

Staff Supervision & Leadership

• Ensures that new youth care professionals are mentored properly and completes all required shadowing responsibilities.
• Provides direct floor coverage during staff absences, emergencies and for on-call coverage, as needed, according to program guidelines.
• Provides on the job coaching, training, and mentoring to staff and leads them in the implementation of individualized responses and interventions, and trauma-informed youth interactions, for a calm, positive and therapeutic environment.
• Ensures staff timecards are accurately maintained and approved in a timely manner.
• Provides direct supervision of assigned staff and provide performance management for staff on an ongoing basis. Conduct formal and informal performance evaluations that are timely, constructive, strength-based, and include a development component.
• Works in collaboration with clinical supervisor, clinical director, and the Human Resources Department on disciplinary issues.

Nexus Policy & Procedure:

• Models, supports, and mentors the Nexus philosophy and treatment modalities.
• Ensures confidentiality regarding clients and family's issues, background, and treatment. Complies with Nexus policies involving client privacy and confidentiality rules for clients and their families.
• Conducts regular inspections of program areas; responds to and resolves health and safety concerns within a reasonable time frame.
• Remains current on all company policies, assigned trainings and/or certification requirements.

Required Education and Licensure:

• High School diploma or equivalent.
• Minimum of two (2) years of experience working in a related industry.
• Minimum of one (1) year supervisory experience required.
• Valid driver's license required. Must meet state regulating agency and Home Office driving requirements

Preferred Education and Experience:

• Associate or bachelor's degree in social work, psychology, or a clinically related field preferred.
• Minimum of one (1) year of experience working with clients and families preferred.

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.

Direct Care Job Family Competencies:

• Teamwork: Working as a Productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
• Stress Tolerance: Performing well when faced with pressure due to time frame, workload, adversity, disappointment, crisis intervention, or opposition.
• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
• Quality Orientation: Setting High Standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
• Empathy & Self-Awareness: Demonstrates self-awareness by acknowledging & understanding one's own thoughts, feelings & emotions. Is attune to how each (thoughts, feelings & emotions) may impact one another, as we interact, communicate & engage with each other in our daily work or more emotion driven experiences & exchanges.
• Fosters a Safe Space: Fosters a safe workplace or 'safe space' for Nexus youth, family, co-workers & employees to be vulnerable & share individual experiences in confidence, with acceptance & without consequence.

Commitment to Diversity, Equity, & Inclusion:

At Nexus Family Healing, our voices and actions will be focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

Other Duties:

The essential functions, tasks and responsibilities of this position may change from time to time. Nexus Family Healing reserves the right to add or omit duties and responsibilities at the discretion of the company or its leadership. Additional tasks or duties required of the position, will be communicated to the incumbent with specificity to ensure the employee may perform their role with complete understanding. This job description is intended to describe the general level of work being performed; it is not intended to be all-inclusive.

Travel:

Occasional business travel to site business offices or company sponsored events may be required.

Work Environment:

• Maybe required to assist staff in proper restraining of clients.
• Must be able to lift up to 50 pounds unassisted and up to 100+ pounds with assistance.
• Must be able to stand and walk for extended periods of time (2-4 hours).
• Must be able to walk, sit, stand, twist, bend, and stretch in a manner conducive to the execution of daily activities within the residential program.
• This role routinely uses standard office equipment such as desktop and/or laptop computers, photocopiers, and smartphones.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. The job requires extended periods of standing and walking. Must be able to lift up to 50 pounds unassisted and up to 100+ pounds with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Expected Hours of Work:

Work schedules and hours are variable and expected to meet the needs of the business to include days, evenings, and weekends.