Program Manager/ Operations Manager

The Program Manager will lead process design, standardization, and governance to enable successful AI technology implementation into 10x-value workflows. Operating in a hub and spoke team model, this role will collaborate with divisional leaders, change champions, and SMEs - partnering with the analysts and change managers - to integrate AI capabilities into business operations seamlessly. The ideal candidate will be systems-thinking and analytics-focused, serving as a strategic partner to business units across the organization.

Core Responsibilities

Program & Opportunity Management

* Support the development and governance of the AI adoption program to implement AI technology into 10x-value workflows across business functions. * Operate within a hub-and-spoke model, collaborating with divisional leaders, change champions, and subject matter experts (SMEs) to drive AI adoption across the organization. * Partner closely with analysts and change managers to ensure seamless integration of AI capabilities into business operations, aligning with organizational goals and objectives.

Workflow Assessment & Advisory

* Lead efforts to document current state process maps for 10x value workflows to enable AI solutions designed to enhance efficiency, scalability, and capability. * Apply systems thinking and data-driven approaches to identify opportunities for process improvements and optimize AI-enabled workflows, driving continuous improvement across AI initiatives.

Risk Management

* Proactively identify and mitigate risks associated with AI adoption, maintaining transparent visibility for key stakeholders through effective reporting mechanisms. * Partner with change managers to develop and implement change communications via change sponsors and champions.

Performance Measurement & Reporting

* Develop and maintain dashboards to track project progress, ROI metrics, and operational, enrollment, or student success impacts of AI integration, providing actionable insights for informed decision-making.

Required Qualifications

Experience - 5+ years of experience in program management in business partnership and advisory roles, with a strong emphasis on cross-functional transformation. Proven ability to influence without authority in matrix organizations.

Technical & Analytical - Deep expertise in Agile, Lean, Six Sigma, or similar methodologies. Strong analytical skills, with the ability to interpret data and develop process-driven solutions. Experience with rapid pilot development and execution (4-8 week cycles).

Competencies - Bachelor's degree in Business, Engineering, Technology, or a related field. Excellent communication, facilitation, and stakeholder engagement skills.

Preferred Qualifications

Advanced degree (master's or related).

Familiarity with AI implementation and change management in business contexts is a strong advantage.

PMP or equivalent project management certification preferred

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