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The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life changing care for members of the community. The Intake Specialist is a professional who serves as the first point of contact at the facility for all patients and families seeking services. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.
Job Responsibilities:
- Welcome patients and caregivers, ensuring a positive and seamless admission process.
- Collect, verify, and input medical, insurance, and demographic information with accuracy.
- Explain and complete admission paperwork, obtaining required signatures (e.g., patient rights, consent forms).
- Register patients and manage documents using the Cerner system.
- Conduct safety checks and assist with belongings searches as needed.
- Manage patient interactions in crisis situations, maintaining a calm and welcoming environment.
- Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access.
- Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues.
- Ensure compliance with HIPAA, EMTALA, and other regulatory requirements.
- Explain insurance coverage to patients and handle related inquiries.
- Provide clear documentation and communicate cases requiring special attention.
- Participate in on-call, weekend, and holiday coverage as scheduled
Other Requirements:
- Professional demeanor and adherence to hospital policies.
- Knowledge of Joint Commission standards and willingness to participate in training.
- Commitment to the mission of Rogers Behavioral Health and patient care excellence.
Schedule:
- On-call, weekends, and holidays as needed.
- This role is ideal for someone with strong interpersonal skills, attention to detail, and a passion for mental health care.
Education/Training Requirements:
High school diploma or equivalent required. Bachelor's degree preferred. Mental Health experience preferred. Computer skills required, including word processing. Previous experience in insurance, billing preferred. Oconomowoc Only: Valid driver's license preferred and must be granted insurable status by the Rogers insurance policy.
The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.
https://rogersbhfoundation.org/ EOE/MFDV
Equal Employment Opportunity and Affirmative Action - Rogers Behavioral Health (rogersbh.org) With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
- Health, dental, and vision insurance coverage for you and your family
- 401(k) retirement plan
- Employee share program
- Life/disability insurance
- Flex spending accounts
- Tuition reimbursement
- Health and wellness program
- Employee assistance program (EAP)
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)
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Rogers Behavioral Health
vision insurance, tuition reimbursement, 401(k), retirement plan
Oct 14, 2025