Dealer Network Business Process Specialist

As a Business Process Specialist, you will support the Dealer Network or Customer Experience application portfolio. This role offers hands-on experience in business analysis, application development lifecycle, and stakeholder collaboration. You'll work closely with experienced professionals to learn how technology supports business goals and customer experience.

Key Responsibilities:

• Learning & Development: Gain exposure to business processes, application architecture, and project management practices.
• Requirements Support: Assist in gathering and documenting business and technical requirements under guidance.
• Functional Translation: Help translate business needs into functional specifications with mentorship.
• Solution Collaboration: Participate in design discussions and support testing activities.
• Stakeholder Engagement: Attend meetings with business and IT teams to understand communication and collaboration practices.
• Process Documentation: Help document workflows, user stories, and process improvements.
• Quality Assurance Support: Assist in reviewing deliverables and participating in testing phases.
• Technology Research: Explore emerging technologies and contribute insights to the team.
• Domain Expertise: Serve as the go-to expert for supported applications and business processes, providing deep functional and technical insight.
• Project Management: Apply project management principles to improve productivity, manage risks, resolve issues, and ensure timely and budget-conscious delivery of initiatives.
• Backlog Management: Prioritize and manage product backlogs based on business value, urgency, and stakeholder input.
• Regulatory Compliance: Ensure all solutions adhere to internal security policies, governance standards, and regulatory requirements.
• Impact Assessment: Evaluate and communicate the impact of proposed changes on systems, processes, and stakeholders.
• Advisory Role: Provide strategic input on industry best practices and emerging technologies relevant to the business.
• Incident Management: Oversee incident tracking and resolution, ensuring timely documentation and follow-up.
• Root Cause Analysis: Investigate recurring issues, identify root causes, and propose long-term corrective actions.
• Operational Oversight: Ensure all operational responsibilities are executed effectively and aligned with service level expectations.

Basic Qualifications:

• Bachelor's degree in Information Technology or related field
• Willingness to learn: Application Architecture, Agile Development, Java/J2EE, Web Development
• Coursework or internships in IT, business analysis, or software development

Preferred Qualifications:

• Basic understanding of software development and business analysis concepts.
• Familiarity with web technologies (e.g., Java/J2EE, HTML, CSS) is a plus.
• Strong communication and analytical skills.
• Eagerness to learn and contribute to team goals.
• Ability to work independently and in a team environment. * Interest in automotive industry and dealer network operations is a bonus.