Customer Care Representative

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as a Customer Care Representative!

The Customer Care Representative plays a critical role as the customer relationship expert, responsible for maximizing customer satisfaction through upselling and maintaining strong relationships. They are the key point of contact for daily customer business, maintaining strong relationships with existing customers and developing relationships with new customers.

This role operates in a fast-paced environment, focusing on legendary customer experiences and high customer satisfaction. Responsibilities include responding to inquiries, managing inside sales processes, collaborating with the Sales Team, and providing technical support. Additionally, they assist in growing parts revenue, expediting orders, creating quotes and proposals.

The work environment is representative of what an employee encounters while performing the essential functions of this job within an office environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Work Type:

Onsite

Primary Responsibilities:

• Ensure excellent customer satisfaction by effectively responding to inquiries promptly and providing requested information on products and services.
• Maintain strong relationships with new and existing customers and identify upsell opportunities during their interactions with the customer.
• Investigate and resolve concerns related to parts sales, pricing, deliveries, returns and warranties
• Create quotes, proposals, and return merchandise authorizations (RMAs), ensuring timely processing and follow-up.
• Collaborate with customers for future parts ordering, proactive planning, and utilization of Epiroc e-commerce platforms.
• Participate in employee development programs, including training and personal development opportunities.
• Share new potential revenue opportunities with the Epiroc Sales Organization to pursue with existing customers.
• Complete continuing education on product lines that they support

Education & Experience:

• High School Diploma or equivalent education is required, and 1-2 years of relevant work experience in an Inside Sales/Customer Service role
• Mining and/or construction industries experience highly preferred
• Proficiency in MS Office, especially Word, Excel, and Outlook
• Self-motivated, detail-oriented, highly organized, being able to manage multiple priorities at once, ensuring high quality standards and accuracy
• Must be willing to work on-call as required.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc's diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at Epiroc.com.

Salary Range: The salary for this position is between $20.23/hr. - $30.35/hr. depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.

This job posting will remain open until the position is filled.