Client Delivery Executive

What success looks like in this role:

Service Delivery Leadership

• Lead and oversee the global and/or local delivery of IT services across one or more state government accounts.

• Ensure successful planning, implementation, and execution of contracted services in line with SLAs, KPIs, governance, cost, quality, and compliance requirements.

• Own the overall delivery strategy, aligning internal service lines, solutioning teams, partners, and client stakeholders.

Client Engagement & Governance

• Serve as the primary point of contact for operational delivery and issue resolution.

• Establish clear, consistent communication with client stakeholders and internal teams at both strategic and tactical levels.

• Lead or participate in regular governance meetings, including service performance reviews, status updates, change control, and client satisfaction sessions.

Team & Resource Management

• Build, lead, and manage a skilled delivery team to meet account objectives and timelines.

• Oversee resource planning, performance management, and workload prioritization to resolve operational or technical issues promptly.

Financial Management & Performance

• Manage service delivery budgets and schedules to optimize cost-efficiency and maintain performance standards.

• Track, report, and take corrective action on financial health indicators of the account (e.g., margin targets, cost variances, profitability).

• Collaborate on annual reviews of service level requirements and manage contractual scope, variations, and risks.

Risk & Compliance

• Ensure adherence to operational risk management practices and regulatory compliance (e.g., SOX, business continuity, audit readiness).

• Participate in business continuity planning and testing efforts in partnership with the client and internal teams.

Continuous Improvement & Innovation

• Drive a culture of continuous improvement by identifying service enhancements and operational efficiencies.

• Lead the implementation of the Continual Service Improvement and Innovation Program (CSIIP).

• Collaborate with service lines to introduce and present innovative solutions to the client on an ongoing basis.

Account Growth & Opportunity Identification

• Support account leadership in identifying new opportunities for growth within the client environment.

• Partner with business development teams to shape new services or extensions aligned with client needs and strategic direction.

You will be successful in this role if you have:

• Bachelor's degree in Information Technology, Business Administration, or a related field; advanced degree or professional certifications (e.g., ITIL, PMP) preferred.
• 8+ years of professional experience in IT service delivery, client management, or program execution, including 2+ years in a leadership or management role overseeing service areas or teams.
• Strong academic or professional background in IT, business administration, or related disciplines with demonstrated ability to translate business needs into operational service strategies.
• Experience managing or delivering cloud-based solutions leveraging platforms such as AWS, Oracle Cloud Infrastructure (OCI), and Google Cloud Platform (GCP), particularly within hybrid or multi-cloud environments.
• Comprehensive understanding of IT outsourcing environments, including service desk operations, field services, network and infrastructure management, data centers, and application support.
• Demonstrated ability to manage complex service delivery models across multiple towers, ensuring alignment with Service Level Agreements (SLAs), governance frameworks, and contractual obligations.
• Deep knowledge of industry trends, evolving technologies, and best practices in enterprise IT services, with a keen awareness of public sector needs and constraints.
• Proven ability to manage financial performance, including budgeting, forecasting, cost control, and driving account profitability.
• Excellent communication, stakeholder management, and relationship-building skills, with a track record of working effectively with executive clients, delivery teams, and third-party partners.
• Experience contributing to continuous service improvement and innovation programs, with the ability to lead change and identify growth opportunities in collaboration with account teams.
  

Benefit Highlights:
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.

Video Interview Notice:
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.