Digital Sales Associate Director

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

At Verizon, we believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives. By joining our team, you'll play a pivotal role in this mission, delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

The Value Organization: Powering Connections with Purpose

Verizon's Value brands offer a comprehensive portfolio of no-contract, prepaid wireless solutions, all powered by Verizon's leading nationwide 5G and 4G LTE network.

Designed to fit the varied needs of the value consumer, our diverse brand offerings include:

• Straight Talk: Available exclusively through Walmart, Straight Talk offers reliable value, helping hard-working customers save money and live better. Benefits include Walmart+ membership and home internet options.

• Total Wireless: Total Wireless is the local neighborhood brand with urban stores across the country. The brand offers the power of the Verizon network at an outstanding value, with a 5 year price guarantee on select plans.

• Visible: Available online, Visible is the brand that savvy consumers know to go to for a great value. Visible believes you shouldn't have to join a family plan to save on wireless, and offers a simple streamlined online-first way to buy a wireless plan.

• Simple Mobile: Simple Mobile empowers customers to feel at home wherever they are, acting as a neighborhood catalyst through its service. It provides affordable, flexible plans with international calling and operates on Verizon's reliable network.

• Tracfone: For individuals who see tech as a tool, not a way of life, Tracfone is the reliable, affordable option. For over 25 years, Tracfone has focused on providing high-quality wireless to those overlooked by conventional providers due to affordability or credit history, emphasizing "No Bills, No Contracts, No Surprises".

• Verizon Prepaid: Leveraging the strong Verizon brand recognition, Verizon Prepaid is ideal for those who want service directly from Verizon without a postpaid commitment or credit checks, offering flexibility and access to the leading 5G and 4G LTE network.

• Walmart Family Mobile: As another essential tool in busy people's utility belt, Walmart Family Mobile exists to empower heroic parents to stay ahead of their family's every need. It offers affordable, no-contract plans with family discounts and supports programs like Lifeline.

• SafeLink Wireless: SafeLink believes that in today's digital-first society, connectivity is a new basic need and a right for every person. Without judgment, SafeLink fulfills our obligation to connect the disconnected through government subsidies and the Lifeline program, utilizing Verizon's nationwide network.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

You'll lead the Digital Sales Performance for the Verizon Value Organization in CX. This critical role will partner closely with the Digital Sales & Ops leadership team to drive top-line revenue growth. This includes evaluating performance trends across brands to develop and execute strategic sales plans. This role will partner closely with Commercial and Marketing teams to make strategic recommendations to pursue new growth opportunities, optimize promotional sales campaigns and offers that will drive growth.

You will work closely with leaders from across the business to ensure the strategy and performance of the digital sales channel meets or exceeds sales goals/targets.

You will work closely with the Digital Ops team and you'll conduct regular e-commerce/app reviews of sales experiences taking into account the individual brand difference, needs and nuances to ensure we are delivering THE best customer experience possible. This role will provide insights and strategic recommendations to CX teams to make it easier for customers to do business with Verizon's Value brands.

• Developing and implementing a comprehensive sales strategy to achieve and exceed digital revenue goals.

• Identifying and securing new digital sales opportunities, including partnerships, affiliate programs, and new marketplace listings in partnership with the Marketing team.

• Analyzing sales data and market trends to provide insights and make data-driven decisions to optimize sales performance. This includes new sales opportunities, offers/promotions.

• Managing the digital sales pipeline and provide regular forecasting and performance reports to leadership.

• Collaborating with the Marketing team to ensure promotional activities are effectively communicated and executed.

• Leading strategic recommendations for all digital merchandising that drives the most successful sales results.

• Partnering on the planning and execution of e-commerce promotional calendars in partnership with the Commercial and Marketing teams.

We are seeking an experienced sales leader that is proactive and results-oriented to join our Digital Sales team. You thrive in a fast-paced dynamic environment with multiple deadlines where different challenges pop up all the time.

You understand the impact of delivering THE best customer experience in the e-commerce world (.com/app) and that every interaction has the ability to build customer loyalty.

The ideal candidate will be a self-starter with a strong sales background and a solid understanding of the e-commerce landscape, and a proven track record of exceeding sales targets. You have experience working with/leading high-performing teams. A deep understanding of sales / retail, customer service and external vendor partners is preferred.

A creative visionary that sees the big picture, thinks outside the box and is constantly coming up with new ways to move the business forward, with a proven track record of success, is the most sought after.

You'll need to have:

• Bachelor's degree or six or more years of work experience.

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Digital Merchandising experience.

• Proficiency in e-commerce platforms (e.g., Shopify, Magento) and sales analytics tools.

• Leadership experience - leading high performing teams or leadership experience with a Digital Sales, Operations or Marketing.

• Willingness to travel up to approximately up to 25%.

Even better if you have:

• Strategic and analytical ability; skilled at collecting and analyzing data to make appropriate process/business decisions/recommendation.

• Exceptional skills with G Suite.

• Results oriented, strong sense of urgency, proactive and flexible.

• Demonstrated ability to deal with conflict and bring about resolution.

• Ability to build relationships with partner teams while establishing trust and rappor.

• Ability to operate effectively in a fast-paced, deadline-driven environment.

• Attributes: A highly motivated self-starter with a strategic mindset and excellent problem-solving skills. Ability to work cross-functionally and manage multiple projects simultaneously.

• E-commerce Platforms: Proficiency with major e-commerce platforms like Shopify, Adobe Commerce (formerly Magento), or Salesforce Commerce Cloud.

• Customer Relationship Management (CRM): Experience with CRM software such as Salesforce or HubSpot for pipeline management, lead tracking, and reporting.

• Analytics: Strong command of web and sales analytics tools like Google Analytics, Adobe Analytics, and other dashboarding tools to interpret data and identify growth opportunities.

• Digital Marketing & Advertising: Familiarity with advertising platforms (e.g., Google Ads, Meta Ads) and marketing automation software (Mailchimp, Klaviyo) to align sales and marketing strategies.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.