Associate Principal, Patient Experience Consulting

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

At Press Ganey, we partner with health systems and health plans to address their most pressing challenges. Our Strategic Consulting team combines deep healthcare expertise with advanced technology to deliver customized, data-driven solutions that improve performance and elevate the human experience-across nursing, safety, patient experience (PX), and employee experience (EX).

Our Patient Experience (PX) consultants understand how culture, processes, and service behaviors shape the care experience. We bring leading best practices and rich insights to help organizations build and implement first-class PX strategies that drive meaningful change.

As an Associate Principal, you'll lead integrated consulting engagements, drive new business development, and serve as a trusted advisor to client executives. You'll guide strategy, manage complex projects, and expand Press Ganey's footprint within client organizations-all while mentoring team members and contributing to thought leadership across the healthcare industry.

• Lead strategic consulting engagements with a focus on patient experience transformation
• Influence and advise client C-suite leaders, facilitating resolutions and driving innovation
• Develop and execute engagement strategies, ensuring alignment with client goals and expectations
• Manage multiple priorities and fast-paced deliverables across client projects
• Oversee development of client-facing reports, presentations, and recommendations
• Connect and align Press Ganey products and methodologies across service lines
• Expand relationships within client organizations and identify opportunities for future work
• Mentor and delegate to team members, fostering growth and collaboration
• Lead scope development and pricing for new engagements
• Present at industry events and contribute to external content development

• Experience: 10+ years in healthcare, with direct oversight of patient experience initiatives; consulting experience preferred
• Education: Bachelor's degree required; Master's degree preferred
• Skills:
  • Strong conceptual, quantitative, and qualitative analytical abilities
  • Advanced proficiency in Microsoft Office (especially PowerPoint and Excel)
  • Exceptional communication, facilitation, and presentation skills
  • Proven ability to influence executive stakeholders and drive strategic outcomes
  • Deep understanding of healthcare industry trends and market dynamics

• Be part of a mission-driven team transforming healthcare
• Work remotely with flexible travel (up to 75%)
• Lead high-impact projects with top-tier health systems and plans
• Grow your career in a collaborative, innovative environment
• Make a measurable difference in the lives of patients and caregivers

Ready to lead the future of patient experience?
Apply now and help us reimagine the human experience in healthcare-one strategy at a time.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $145,000 - $230,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/